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Billing Customer Care Specialist

3 months ago

Mitchell, United States Innovative Systems LLC Full time
Job DescriptionJob Description

Innovative Systems is currently seeking applicants for a Technical Support Specialist to join our talented SDP (Service Delivery Platform) Support team.

In this role, you will be responsible for Supporting customer systems and maintaining Voice and Video software applications.

This position is available as onsite, hybrid schedule, remote for the right candidate.

To be in consideration for this position, please apply through our website:

Innovative Systems Voice and Video Software (innovsys.com)

Applications placed elsewhere will not be considered.

When you are part of the Innovative Systems’ SDP (Service Delivery Platform) Support team as a Technical Support Specialist, you will:

  • Assist clients with installing, provisioning and maintaining Innovative Systems SDP (Service Delivery Platform) applications.

  • Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.

  • Diagnose, resolve, and document hardware and software issues promptly and accurately.

  • Provide end-user training and support where required.

  • Project management of both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.

  • Some travel to client sites is required.

These are skills that we are looking for in our ideal candidate:

  • Experience with the following software and technologies – Windows operating system, SQL, Linux, Windows Web Servers, Wireshark, network routing, switching, and IP protocols such as TCP, UDP, IGMPv2/3, and similar protocols.

  • Understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols.

  • Experience with voice telephony technology, telephone switching, voice PBX systems, and SIP phone technology is beneficial. Familiarity with Access Gear (Calix, Adtran, Nokia, Zhone, etc.) Wireless technology (Tarana, Plume, Ubiquiti, etc), Telephone Switching Equipment (Nortel, Genband, Meta, etc.), IPTV, and other relevant devices are also essential.

  • Background Excellent oral and written communication skills and documentation skills.

  • Ability to work both independently and in a team environment.

  • Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.

  • Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

  • Competitive wages

  • Quarterly Profit-Sharing Plan

  • Generous Paid time off

  • 10 paid holidays

  • 401(k) matching

  • Company paid family Blue Cross Blue Shield health insurance plan

  • Company contributions to an HSA plan

  • Company paid employee Dental Insurance

  • Company paid employee Vision Insurance

  • Company paid Life Insurance

  • Company paid Short- & Long-Term Disability Insurance

If you are passionate about Customer Support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

To be in consideration for this position, please apply through our website:

Innovative Systems Voice and Video Software (innovsys.com)

Applications placed elsewhere will not be considered.



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