Logistics Account Manager

2 weeks ago

Fayetteville, United States Paul Logistics, Inc. Full time
Job DescriptionJob DescriptionDescription:

Embark on an exciting adventure with us Join the vibrant energy at Paul Transportation / Logistics and dive into a fulfilling adventure where your skills will thrive, your ambitions will be fostered, and your influence will be substantial. Let's collaborate to redefine the standards of success and accomplish extraordinary milestones in the realm of Logistics Account Management.???

If you possess a genuine passion for nurturing strong relationships, a keen eye for spotting business opportunities, and excel in adept account management, this tailor-made opportunity is perfect for you.

As our Logistics Account Manager, you will play a pivotal role in driving the growth and maintenance of our broker partner network. Your primary responsibilities will involve managing key accounts, propelling revenue generation, and ensuring unparalleled customer satisfaction.

Your interpersonal communication skills, negotiation prowess, and influential abilities will be paramount in forging mutually beneficial partnerships.


Your Day to Day :

  • Client Relationship Management: Cultivate and nurture strong relationships with existing clients, understanding their unique needs and preferences. Act as the primary point of contact, addressing client queries, concerns, and requests promptly and professionally.
  • Account Oversight: Manage client accounts efficiently, overseeing the entire transportation process from order placement to delivery. Coordinate with internal teams to ensure timely and accurate processing of orders, tracking shipments, and resolving any issues that may arise.
  • Strategic Planning: Devise and execute strategic initiatives aimed at optimizing transportation routes, cutting operational costs, and elevating overall efficiency. Work closely with clients to comprehend their enduring transportation requirements, customizing solutions to meet those needs and foster account expansion.
  • Performance Monitoring: Act swiftly to address any transportation disruptions, working closely with internal teams and clients to find effective solutions. Implement contingency plans to mitigate risks and ensure uninterrupted transportation services.
  • Compliance and Documentation: Ensure compliance with regulatory requirements, safety standards, and industry regulations in all transportation activities. Maintain accurate records and documentation related to shipments, contracts, and client communications.
  • Continuous Communication: Keep clients informed about the status of their shipments, providing regular updates and addressing any delays or changes promptly.
  • Customer Satisfaction: Strive for excellence in customer satisfaction, seeking feedback from clients and using it to enhance service quality. Go the extra mile to exceed client expectations, ensuring a positive and memorable experience.
  • Team Collaboration: Collaborate effectively with cross-functional teams, including logistics, operations, sales, and customer support, to streamline processes and enhance service delivery.

Who Will Thrive in this Role:

  • Outgoing and hardworking individuals willing to surpass their team's expectations and consistently go the extra mile.
  • Natural relationship builders understand the value of fostering strong connections with clients and colleagues.
  • Those who are motivated to contribute to a collective vision and be part of a larger, impactful purpose.
  • Risk-takers who embrace challenges and can make swift decisions thrive in an environment that encourages ambition and innovation.
Requirements:

Attributes to Success:

  • Client-Centric Approach: Relationship Building: Cultivate strong, trust-based relationships with clients, understanding their needs and concerns.
  • Logistics Expertise: Supply Chain Knowledge: Possess a deep understanding of logistics, supply chain management, and transportation operations.
  • Route Optimization: Skill in optimizing transportation routes, ensuring efficiency and cost-effectiveness.
  • Problem-Solving Skills: Analytical Thinking: Analyze data, identify patterns, and develop innovative solutions to transportation challenges.
  • Adaptability: Quickly adapt strategies to address unexpected issues or changing client requirements.
  • Effective Communication: Clear Communication: Articulate ideas clearly, both in written and verbal communication, ensuring clients and internal teams are well-informed.
  • Active Listening: Listen attentively to client needs and concerns, demonstrating empathy and understanding.
  • Detail-Oriented: Pay meticulous attention to details, ensuring accuracy in documentation, orders, and client requirements.
  • Compliance: Uphold regulatory compliance, ensuring all transportation activities adhere to legal standards.
  • Results-Driven Focus:Goal-oriented: Set and strive to achieve ambitious goals, both for individual performance and client satisfaction.
  • Team Collaboration: Cross-Functional Collaboration: Collaborate effectively with colleagues from various departments, fostering a positive and productive team environment.
  • Leadership Skills: Exhibit leadership qualities, guiding and motivating team members to achieve shared goals.
  • Deadline Adherence: Meet deadlines consistently, ensuring timely delivery of goods and services.
  • Learning Agility: Embrace new tools and methods, adapting to evolving industry standards and client demands and best practices in transportation and logistics.
  • Ethical Integrity: Ethical Standards: Uphold ethical integrity, ensuring transparent and honest communication with clients and colleagues. Compliance: Adhere to all legal and ethical standards, maintaining the company's reputation and integrity.
  • Negotiation Skills: Effective Negotiation: Negotiate contracts, rates, and terms with clients and vendors, securing favorable deals for all parties involved.

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