Housing Navigator
2 months ago
Our Mission
“Preparing Our Community to Meet Life’s challenges.”
We help everyone who comes to our door with resources for both immediate needs and long-term goals.
Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.
Come join our team
When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.
BENEFITS
401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD)/Long- Term Disability (LTD), and an Employee Assistance Program. Eligible employees are also able to participate in agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually.
JOB DETAILS
POSITION TITLE: Housing Navvigator- Project Longevity
DEPARTMENT: Clinical Services
FLSA STATUS: Non Exempt
PAY GRADE: $22-$26
REPORTS TO: Assistant Director of Clinical Services
GENERAL DESCRIPTION OF DUTIES
The Housing Navigator provides retention services to assist customers with maintaining Housing security. The Housing Navigator conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other Community resources. Promotes service integration within clinical services and works diligently with the Project Longevity program staff.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Assists customers with the completion of rent assistance intake packets
- Collects data and information from customers, as specified from the Funder
- Conducts a Household Budget Analysis with customer
- Assures Housing Counseling service is delivered in the customer’s preferred language
- Provides tenant/landlord mediation as means to negotiate a mutual agreement between all parties that supports the customer’s Housing security
- Addresses any concerns raised by tenant and/or landlord
- Maintains strict confidentiality of information received from customers and/or landlords
- Follows Agency Steps to Success process, including assessment and evaluation of customer’s needs based on the customer’s Outcome Scale Matrix (OSM) review, and the development of an Individual Service Plan (ISP) that incorporates and addresses customer’s need(s)
- Ensures customer linkage to ongoing Case Management or care coordination, including making referrals for Programs offered within CRT and Community partners
- Contacts customers on a monthly basis to ascertain the customer’s current needs, and identify the customer’s barriers to self-reliance and Housing security
- Maintains open communication with rental assistance Funders
- Ensures data is entered appropriately and accurately into any databases required by the contract/Funders
- Maintain accurate computer-based and orderly customer paper files in accordance with Program requirements
- Prepares reports in accordance with Program requirements and Agency needs
- Answer/Return phone calls, and reply to email communications within specified limits
- Regular attendance
- Attend and complete all mandatory trainings
- Schedules and reschedules customer appointments as applicable.
- Responds to Supervisor, Upper Management, and Program Funders requests for information as needed.
- Presents flexibility and willingness to work with customers in accordance with mutually agreed scheduling.
- Performs other duties as assigned.
MINIMUM TRAINING AND EXPERIENCE
Knowledge: Knowledge of Community Action Agencies; environment and customer-base considered a plus. Must have knowledge of property management and financial literacy experience.
Demonstrate skills: The ability to accomplish job responsibilities under minimal supervision is necessary. Presents excellent oral and written Communication skills that demonstrate the ability to communicate with persons of varying racial/ethnic cultures; economic and social status. Demonstrate proficiency in the use of available technology. The ability to apply Time Management skills to prioritize customer situation, and to function in a fast-pace environment is a must.
Bilingual: preferred – Language Spanish
Education: Associate's degree in Human Services, Social Work or related field from an accredited two-year college or university preferred. Work experience may be substituted for a degree.
Minimum Years of Experience: minimum of 3 years related to property management experience, human services or social work
Driving Required: Yes Agency Vehicle: No Employee’s Own Vehicle: Yes, preferred – with
proof of auto liability ins.
Active Driver License in good standing required upon hire and throughout employment
ADA COMPLIANCE
Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials. On occasion, tasks involve sustained performance of moderately physically demanding work; combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and may involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).
Sensory Requirements: Some tasks require visual perception.
Environmental Factors: Tasks are regularly performed with minimal exposure to adverse environmental conditions and/or disease or pathogenic substances.
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