(IT) Instructional Designer

4 weeks ago

Falls Church, United States Creative Information Technology, Inc. Full time
Job DescriptionJob Description


(IT) Instructional Designer – Hybrid – Rockville, MD

About us

  • Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
  • Join us in driving growth and seizing new business opportunities.

Background

  • The work requires expertise in creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials.
  • This position also requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s).
  • Further, consultants will partner with the Change Management team and other business partners to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.

Role and Responsibilities

  • Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment.
  • Assist with developing training plans and schedules along with managing the ongoing technology training program based on organizational needs.
  • Assist with evaluating new training opportunities with vendors and managing vendor relationships.
  • Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels.
  • Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials.
  • Create quick start guides, job aids and other training materials as needed.
  • Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change.
  • Assess operational and organizations needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the County Executives’ objectives and mission.
  • Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.
  • Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders.
  • Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.
  • Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.

Minimum Qualification

  • At least 5 years of demonstrated system-based content development experience within applications, tools, and business processes.
  • Demonstrated organizational design, analysis, and employee engagement group facilitation.
  • Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities.
  • Ability to foster a team-oriented environment through effective communication, planning and collaboration.
  • Strong communication skills at all levels of management
  • Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization.
  • Ability to perform analysis and create relevant process mapping and other documentation.
  • Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.
  • Knowledge of medium to large-scale organizational change management initiatives.

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