Loss Control IC Reviewer

3 weeks ago

Phoenix, United States Afirm Solutions Full time
Job DescriptionJob Description

General Purpose

To review and bill Loss Control Inspections and ensure they meet Afirm/Davies quality control standards, customer specific requirements, and industry standards.

Essential Duties and Responsibilities:

  • Reviews loss control field, virtual desktop, and phone inspections performed and submitted by independent contractors and employees within AuSuM and other 3rd party software.
  • Work to develop the operations Independent Contractors (IC’s) by providing technical help and clear information through direct communication with the ICs in a prompt manner through return notes and emails.
  • Independently determines if each inspection addresses the Afirm/Davies quality review requirements.
  • Reviews and interprets inspections to make sure they meet specific customer requirements.
  • Reviews time charges to make sure the work shown is consistent with the time charged to the client. Independently determines if additional time is approved.
  • Reviews as efficiently as possible to meet production expectations while maintaining quality.
  • Communicate positive encouragement, consultation, and support to ICs within operations and the review teams.
  • Make final decisions on accuracy of inspections for submission to client.
  • Coordinating with Evaluation department to ensure replacement cost estimations are done properly and within tolerance or explained otherwise.
  • Other duties as assigned.

 

Qualifications For This Role:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience - High school diploma or general education degree (GED) required. Successful candidate must have extensive insurance loss control inspection experience.  Three to five years of related review experience is highly preferred, but not required.

Language Ability - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Edits work for spelling and grammar. Speaks clearly, listens, and gets clarifications.

Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills - To perform this job successfully, an individual should be familiar with Microsoft Office Suite, Microsoft Word, Excel, and can learn other computer programs quickly.

Competency:

Reasoning Ability - Ability to understand advanced Risk Management principles. Ability to properly apply recommendations based upon coverages requested. Proven ability to perform field surveys of items reviewed at a proficient level with minimal errors or equivalent experience or training.

Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Interpersonal - Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new approaches.

Ethics - Treats people with respect. Maintains confidentiality. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Asks for and offers help when needed.

Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.

Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.                                                                                                   

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

 

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