Member Services Representative
2 weeks ago
TITLE: Member Service Representative I
REPORTS TO: Branch Manager
JOB DESCRIPTION
Purpose:
This position is responsible for building personal connections with potential new and existing members of the credit union. Bring the MAC FCU brand to life by identifying service and product needs. This role acts as an integral subsequent touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner.
Duties and Responsibilities
Adhere to MAC FCU policy and procedure as well as all federal, state, and government regulations and guidelines
Professionally initiate contact with members with prompt, efficient, courteous, and professional service
Manage the transfer of information by researching member requests
Maintain a working knowledge of member facing departments to respond to member requests and inquiries
Assist members with completing transactions and services by providing both transactional and account opening services
Maintain knowledge of all primary deposit and lending products and services. Cross sell products and services and educate members on the use of remote services
Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goalsTo attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service
Perform additional duties as assigned
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