Orthopedic Patient Services Representative

4 weeks ago

Bradenton, United States Ad-vance Talent Solutions Full time
Job DescriptionJob Description

Patient Services Representative

Must have previous experience in an Orthopedic office

Bradenton, FL

$19/hr.

Temp-to-hire


POSITION SUMMARY:

The Patient Services Representative is responsible for friendly, courteous, professional, and informativeservice to patients seeking to schedule appointments, requiring referrals, or needing other information or services. The PSR is responsible for participating in a smooth front office operation and is accountable for meeting Time of Service Collections goals, conducting Pre-Visit verification and confirmation, and end of day reconciliation among other requirements. Must be proficient with EHR programs and procedures as it relates to their responsibilities.


REQUIREMENTS & PREFERENCES:

• Minimum High School Graduate or GED equivalent required

• At least 6 months of customer service experience in a high-volume impact environment preferred

• Previous experience in an orthopedic office


SKILLS, KNOWLEDGE & ABILITIES:

• Knowledge and ability to understand, interpret, and communicate policies and procedures

• Excellent oral, written, and communication skills

• Demonstrates caring and compassion for patients

• Ability to remain confidential and treat others with respect

• Ability to function in a fast-paced environment with many changes

• Excellent analytical skills; demonstrated proficiency in Excel and web-based tools

• Extreme attention to detail

• Excellent time management and organizational skills

• Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned



JOB ESSENTIAL DUTIES:

• Provides friendly, courteous, and professional service always to all patients, visitors, co-workers, and leaders to Provide an Exceptional Experience to Everyone, Every Time

• Follows the requirements of our Patient Experience trainings and requirements

• Demonstrates an excellent understanding of telephone usage and the operation of the telephone system

• Obtains, verifies, and/or updates demographics and insurance information in the EMR

• Performs verification of patient information – Ask for 2 – with every patient, every time, without fail

• Ensures the protection of PHI and strictly adheres to all privacy policies including the use of social media

• Always demonstrates professionalism with appearance and demeanor. Follows all dress code requirements every day including adhering to non-personal cellphone policy in workspaces

• Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller; remembering to provide a Warm Transfer

• Calls patients to schedule advanced and same-day appointments and accurately enters new or follow-up information into the EMR

• Explains services and operating hours; and is knowledgeable about services offered

• Accurately explains and assists patients to complete eligibility forms for reduced fees (slide scale) based on the most current guidelines

• Completes patient screening, verifies eligibility and authorizations for specific patient populations (e.g., OB patients for Presumptive Eligibility for Pregnant Women (PEPW))

• Informs and guides patients to appropriate resources

• Clearly articulates payment requirements with patient including completion of ‘good faith estimates’ as required; informs patients of deductibles, out-of-pocket expenses, co-payments, prior balances, and percentage payables thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department and Financial Counselor as needed

• Protect medical records and other health information from loss, destruction or unauthorized use or access

• Perform health information management duties include, but are not limited to: Assist patients and nursing staff to complete medical release forms

• Perform release of information activities in accordance with state and federal regulations, preparing, scanning and/or copying requested information from the medical record

• Receive, sort and route mail - hospital patient documents, lab results, and other clinical information received from third-party providers for review and sign-off by providers

• File/Scan loose clinical documentation into appropriate section of corresponding patient medical record. All documentation filed/scanned within 24 hours

• Acts as an excellent teammate and refrains from gossip or spreading hurtful information to others.

• Supports the goals and mission of the company

• Adheres to the safety policy of the company

• Performs other duties as assigned


IND2

  • Patient Services

    1 day ago

    Bradenton, United States AMA Health Providers Full time

    Job DescriptionJob DescriptionAMA Health Providers is currently hiring for a full-time Patient Services - Front Office Representative to join our healthcare team in the Venice, FL area. This entry-level position earns a competitive wage of $16 - $20/hour, depending on experience.In addition to competitive pay and our fantastic culture, we offer our Patient...

  • Patient Services

    1 day ago

    Bradenton, United States AMA Health Providers Full time

    Job DescriptionJob DescriptionAMA Health Providers is currently hiring for a full-time Patient Services - Front Office Representative to join our healthcare team in the Bradenton, FL area. This entry-level position earns a competitive wage of $16 - $20/hour, depending on experience.In addition to competitive pay and our fantastic culture, we offer our...

  • Client Services Representative

    3 weeks ago

    Bradenton, United States Kelly Services, Inc. Full time

    Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Client Services Representative to work at a premier client in Bradenton. Let us help you grow at work and discove Client Service, Representative, Retail, Staffing, Client, Customer

  • Orthopedic APRN/PA

    1 day ago

    Bradenton, United States MCR Health, Inc. Full time

    Job DescriptionJob DescriptionOrthopedic APRN/PA Needed Near Gulf Coast BeachesMCR Health is seeking an experienced Orthopedic APRN/PA to join our team for a challenging and rewarding career opportunity in Bradenton, Florida.Located in Bradenton, Florida with offices in Manatee, Sarasota, Hardee and Desoto counties where you can soak up the sun and smile...

  • Retail Customer Service Representative

    6 hours ago

    Bradenton, United States PostNet - FL171 Full time

    Job DescriptionJob DescriptionA PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products including shipping and printing. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. Retail Customer Service Representative - Role...

  • Retail Customer Service Representative

    1 day ago

    Bradenton, United States PostNet - FL171 Full time

    Job DescriptionJob DescriptionA PostNet Part Time Retail Customer Service Representative is responsible for assisting customers with all store services and products including shipping and printing. Operates the point-of-sale system, copiers/printers, and other store equipment. Other duties as assigned.Retail Customer Service Representative - Role...

  • Orthopedic APRN/PA

    13 hours ago

    Bradenton, FL, United States MCR Health, Inc. Full time

    Orthopedic APRN/PA Needed Near Gulf Coast BeachesMCR Health is seeking an experienced Orthopedic APRN/PA to join our team for a challenging and rewarding career opportunity in Bradenton, Florida.Located in Bradenton, Florida with offices in Manatee, Sarasota, Hardee and Desoto counties where you can soak up the sun and smile year-round. Known as the...

  • Patient Services Specialist

    7 days ago

    Bradenton, United States Florida Cancer Specialists & Research Institute Full time

    Date Posted: 2024-05-09 Country: United States of America **Location**: Bradenton Cancer Center WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional...

  • Sales Associate

    5 hours ago

    Bradenton, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...

  • Financial Services Representative

    1 month ago

    Bradenton, United States Modern Woodmen of America Full time

    READ THE ENTIRE DESCRIPTION BEFORE APPLYING!The ideal candidate we make an offer to join our team will engage in the community and their natural market to qualify and obtain clients. You will deliver personalized investment and insurance solutions to help clients work toward their short-term and long-term financial goals. Helping your clients create...

  • Financial Services Representative

    1 month ago

    Bradenton, United States Modern Woodmen of America Full time

    READ THE ENTIRE DESCRIPTION BEFORE APPLYING!The ideal candidate we make an offer to join our team will engage in the community and their natural market to qualify and obtain clients. You will deliver personalized investment and insurance solutions to help clients work toward their short-term and long-term financial goals. Helping your clients create...

  • Financial Services Representative

    4 days ago

    Bradenton, United States Modern Woodmen of America Full time

    READ THE ENTIRE DESCRIPTION BEFORE APPLYING!The ideal candidate we make an offer to join our team will engage in the community and their natural market to qualify and obtain clients. You will deliver personalized investment and insurance solutions to help clients work toward their short-term and long-term financial goals. Helping your clients create...

  • Florida Group Practice Seeking Physical Medicine

    7 days ago

    Bradenton, United States CompHealth Full time

    Posted 3 days agoPermanentSarasota, FloridaQuick Facts Employed position with a strong compensation and comprehensive benefits Join a group of multiple orthopedic specialists in an existing practice No call No medication or pain management Serve patients of all ages Comprehensive orthopedic care, treatments, and services Fellowship-trained orthopedic...

  • Patient Service Specialist PRN

    2 weeks ago

    Bradenton, United States Concentra Career Choice Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...

  • Patient Service Specialist PRN

    2 weeks ago

    Bradenton, United States Concentra Full time

    Overview: Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...

  • Business Development Representative

    14 hours ago

    Bradenton, United States Pool Company Full time

    The Business Development Representative identifies and negotiates strategic relationships with current customers and develops new business relationships. Responsibilities:Prospects for potential new clients within our target market: Pool & Spa Retail Business Development, Representative, Business, Development, Business Services, Sales

  • Ambitious Sales Representative

    1 week ago

    Bradenton, United States 5MP Business Group Full time

    Job DescriptionJob DescriptionWe are 5M Promotions, one of the leading providers in Sales, Customer Service, and Business Development for top-tier nationwide clients. We are in search of an entry-level Sales Associate that has an exuberant personality and a passion for working with others! Our Ambitious Sales Representatives place a huge emphasis on the...

  • Outside Sales Representative

    4 weeks ago

    Bradenton, United States TEST GAUGE & BACKFLOW SUPPLY INC Full time

    Job DescriptionJob DescriptionWe are seeking an outside sales representative to join our team! You will be responsible for maintaining good relationships with customers and generating new leads and ensuring the lead to potential future sales.Responsibilities:Sell the products and services that Test Gauge Inc suppliesTravel within sales territory to meet...

  • Automotive Sales Representative

    10 hours ago

    Bradenton, United States Sunset Cadillac of Bradenton Full time

    Job DescriptionJob DescriptionExtremely Rare Auto Sales Representative opening is now available with Sunset Cadillac of Bradenton, a proud member of the Sunset Automotive Group family of dealerships with 10 brands at 10 locations in Sarasota and Manatee counties.How rare? We have not run a sales representative job ad in 3 years! This is because we have some...

  • Inside Sales Representative

    6 days ago

    Bradenton, United States Elite Staffing Partners Full time

    Job Summary:We are seeking a motivated Inside Sales Representative to join our dynamic sales team. The ideal candidate will have a passion for sales, excellent communication skills, and a strong understanding of technology sales.Responsibilities:- Conduct outbound calls to potential customers to introduce our software products and services- Build and...