Retail Customer Service Representative
2 weeks ago
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products including shipping and printing. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.
Retail Customer Service Representative - Role Requirements:
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in person
- Must perform all stated duties in a safe and efficient manner
- Must work some Saturdays, Open 9-2 on Saturdays
- Outgoing and desire to greet each guest
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking PostNet is a fast-paced environment
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- Experience with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software a plus
- Ability to work flexible hours
- A high school diploma or equivalent is required
- A valid drivers license is required
- Notary Public certification may be required
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Assists customers with their product and service needs in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes and virtual mailboxes daily
- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
Apply today
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