Call Center Representative

2 weeks ago

Augusta, United States 116508 Innovation At Work Full time
Job DescriptionJob DescriptionDescription:

Essential Duties & Responsibilities (included but not limited to)

The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.

  • Acts as a full-time operator on a one or multi-position switchboard.
  • Handles complaints and difficult problems arising out of the operation of the switchboard.
  • Provides callers with routine non-technical information and refers to other questions to proper persons.
  • Performs related clerical/typing responsibilities associated with the switchboard.
  • Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)
  • Implements regulations and directives regarding the provision of switchboard services.
  • Requirements

ANSWER AND PROCESS ALL INCOMING CALLS

  • The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.
  • Incoming calls shall be routed appropriately throughout the facility.
  • The candidate shall receive collect calls, only if authorized and obtain and record time and charges.
  • The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios.
  • The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
  • Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors.
  • The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
  • Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible.
  • The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
  • Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
  • Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
  • The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
  • Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS).
  • The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension.

JOB KNOWLEDGE

  • The candidate shall have an understanding of Federal Telecommunications System (FTS)
  • A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones.
  • Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit.
  • Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees.
  • Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them.
  • Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office.


Requirements:

EDUCATION, TRAINING, AND EXPERIENCE

  • Completion of Secondary School is required
  • Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.

BENEFITS

  • Health benefits (Health Insurance Services)
  • Vacation and Holiday
  • Workers' compensation

  • Call Center Specialist, Evenings

    5 days ago

    Augusta, United States Piedmont Healthcare Full time

    Evening Shift: 3:00pm - 11:00pm Job Summary: Under direct supervision, answers all calls directed to Hospital's main number, Answering Service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized...

  • Sales Representative

    2 weeks ago

    Augusta, United States The Busick Agency Full time

    Job DescriptionJob DescriptionThe Busick Agency, an agency of Symmetry Financial Group, is looking for remote sales representatives to become a part of our team to run appointments for mortgage protection, life insurance, final expense, and other products.This is a commission-based sales position. The average commission is around $600 per sale and agents...

  • Respiratory Sales Representative

    5 hours ago

    Augusta, United States VieMed Full time

    VieMed Healthcare is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry. We specialize in treating the most challenging respiratory patients inside the home by pairing the best-in-class technology & equipment with the clinical care of a full-time Respiratory Therapist. We are always...

  • Client Care Representative

    15 hours ago

    North Augusta, United States Benjamin Franklin Plumbing Full time

    Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a...

  • Client Care Representative

    2 weeks ago

    North Augusta, United States Benjamin Franklin Plumbing Full time

    Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a...

  • Psychometrist

    2 weeks ago

    Augusta, United States CHILD NEUROBEHAVIORAL CENTER Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insuranceVision insuranceThe Child NeuroBehavioral Center for Health & Wellness, PC is a private practice in Augusta, GA offering coordinated and comprehensive neuropsychological testing, therapy, and rehabilitation services for children, adolescents, and adults in the Georgia area. We are looking...

  • Pediatric Occupational Therapist

    2 weeks ago

    Augusta, United States CHILD NEUROBEHAVIORAL CENTER Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceThe Child NeuroBehavioral Center for Health & Wellness, PC is a busy private practice in Augusta, GA offering coordinated and comprehensive rehabilitation services for children, adolescents, and adults in the Georgia area. We are seeking a part-time, contracted OT interested in assessing and...

  • Pediatric Occupational Therapist

    5 days ago

    Augusta, United States CHILD NEUROBEHAVIORAL CENTER Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceThe Child NeuroBehavioral Center for Health & Wellness, PC is a busy private practice in Augusta, GA offering coordinated and comprehensive rehabilitation services for children, adolescents, and adults in the Georgia area. We are seeking a part-time, contracted OT interested in assessing and...

  • Manager of Quality Assurance

    5 days ago

    Augusta, United States Walter L. Shepeard Community Blood Center Full time

    Job Description Job Description Manger of Quality Assurance About Us At Shepeard Community Blood Center, we’re committed to saving lives through safe and high-quality blood products. As the Manager of Quality Assurance, you’ll play a crucial role in ensuring our processes meet the highest standards. Responsibilities 1. Regulatory Compliance...

  • Manager of Quality Assurance

    1 week ago

    Augusta, United States Walter L. Shepeard Community Blood Center Full time

    Job DescriptionJob DescriptionManger of Quality AssuranceAbout UsAt Shepeard Community Blood Center, we’re committed to saving lives through safe and high-quality blood products. As the Manager of Quality Assurance, you’ll play a crucial role in ensuring our processes meet the highest standards.Responsibilities1. Regulatory Compliance ChampionCollaborate...

  • Internal Medicine. Job in Augusta Allied-IT Jobs

    2 weeks ago

    Augusta, Maine, United States Aiyan Diabetes Center Full time

    Internal Medicine Physician in Augusta, GA Compensation: $1000/day8 hrs per day 2 weeks on 2 weeks off No in-patients out-patient clinic only No weekends no call Licensing & credentialingThis is a multi-specialty clinic with 10 providers, state-of-the-art facilities, and a well-established patient base for 20 years. About the City: Augusta is the home...

  • Internal Medicine

    1 day ago

    Augusta, United States Aiyan Diabetes Center Full time

    Internal Medicine Physician in Augusta, GA Compensation: $1000/day 8 hrs per day 2 weeks on 2 weeks off No in-patients out-patient clinic only No weekends no call Licensing & credentialing This is a multi-specialty clinic with 10 providers, state-of-the-art facilities, and a well-established patient base for 20 years. About the City: Augusta is the...

  • Certified Medical Assistant- Back Office

    2 weeks ago

    Augusta, United States Center for Primary Care Full time

    Job DescriptionJob DescriptionCenter for Primary Care, at our Crossroads Office is seeking to add medical assistants to our practice. Come join us, a growing community with an increasing demand for excellent patient care. Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.Education/Certification:...

  • OB/GYN Needed for Locum Tenens Coverage at Facility in Augusta, Maine

    3 weeks ago

    Augusta, United States LocumTenens.com Full time

    A facility that has less than 50 beds, not a trauma center is seeking an OB/GYN for locum tenens coverage.Augusta, Maine is notable for the National Historic Landmark named Fort Western. Doesn't interest you? Take a nice, afternoon walk through Viles Arboretum.The schedule is clinic and call coverage, 2-3 weeks/month. There are 250-270 deliveries/year. The...

  • Physician MD/DO

    5 days ago

    Augusta, United States Protouch Staffing Full time

    Occupational Health Physician - Augusta, GA Job Type: Full Time Shifts: 9 AM - 6 pm (No Weekends and No on-call) Responsibilities: Performs medical assessments of Center patients Establishes and monitors a medically appropriate level of care for Center patients Maintain clinical core competencyCollaboration with center leadership team to positively impact...

  • Physician MD/DO

    1 day ago

    Augusta, United States Protouch Staffing Full time

    Occupational Health Physician - Augusta, GA Job Type: Full Time Shifts: 9 AM - 6 pm (No Weekends and No on-call) Responsibilities: Performs medical assessments of Center patients Establishes and monitors a medically appropriate level of care for Center patients Maintain clinical core competency Collaboration with center leadership team to positively...

  • Sales Manager

    2 weeks ago

    Augusta, United States Opal Corporate Office Full time

    Job DescriptionJob DescriptionLocation: Augusta, MEPosition: Sales ManagerProperties: Homewood Suites Augusta Ocean Properties is seeking a Sales Manager to represent the Homewood Suites Augusta.  This position will be responsible for maintaiing and building a corporate account base for business travelers and booking all Group business.  This individual...

  • Neurology Physician

    4 days ago

    Augusta, United States HCA Full time

    Specialization: Neurology Job Summary: Premier physician owned and operated, private practice is seeking a 100% outpatient neurologist to join their practice in Augusta, GA. Qualified Candidates: * Incoming physician will have a complete patient load from the beginning * Board certified or board eligible * Call is for the office only and very minimal *...

  • OB/GYN Needed for Locum Tenens Coverage at Facility in Augusta, Maine

    3 weeks ago

    Augusta, United States LocumTenens.com Full time

    Start Date: ASAPA facility that has less than 50 beds, not a trauma center is seeking an OB/GYN for locum tenens coverage.Augusta, Maine is notable for the National Historic Landmark named Fort Western. Doesn't interest you? Take a nice, afternoon walk through Viles Arboretum.The schedule is clinic and call coverage, 2-3 weeks/month. There are 250-270...

  • Orthopaedic Total Joints Physician

    4 days ago

    Augusta, United States HCA Full time

    Specialization: Orthopaedic Total Joints Orthopaedic Surgery Job Summary: Doctors Hospital, in beautiful Augusta, Georgia is seeking an eager and talented Orthopaedic Total Joint surgeon to join their facility. Qualified Candidates: * Board certified or board eligible in Orthopaedic surgery * Licensed, or ability to become licensed, in Georgia *...