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Clinic Manager

3 months ago

Lancaster, United States Mission Autism Clinics LLC Full time
Job DescriptionJob DescriptionDescription:

Job Summary

The Clinic Manager is a proven business leader who will drive operational excellence across MAC’s network. The position requires a deep understanding of leadership, strategic vision, a strong cultural mindset and staff coordination experience. This leader will directly oversee Behavior Technicians, and will work closely with Clinical Leadership to oversee daily operations and promote a culture of excellence and innovation including developing, planning and executing on broad administrative activities to achieve the organizational objectives within assigned clinics.


Essential Functions:

  • Manage direct reports (BHT/RBT) to ensure they are meeting performance expectations; mentor, coach and counsel, as necessary to ensure compliance with policies and procedures. Supervision of personnel who do not provide IBHS.
  • Lead point person for communication with families and outside stakeholders regarding all non-clinical aspects of client programming and site management.
  • Draft, update, and distribute statistical reports, analyses, and exhibits to company stakeholders and when required, to regulatory and government agencies.
  • Prepare executive level presentations weekly/monthly for Regional leaders, directed towards overall Operational success.
  • Help develop, implement, monitor and ensure adherence to policies and procedures, including ongoing audits of training plans, client files, safety drills, site safety, and quality improvement metrics. Ensure compliance with staff qualifications and training requirements, and IBHS site requirements.
  • High focus on staff and client coordination within assigned clinic, including staffing need and client census projections on a weekly basis
  • Monitor and evaluate the programmatic operations against established objectives, quality assurance/ service standards and budget/ other financial criteria and reports and submits performance plans monthly. Development of clinic specific initiatives to drive growth and financial stability.
  • Responsible for establishing and maintaining relationships with outside vendors (CINTAS, cleaners, etc), and all purchases for the clinic on a monthly basis.
  • Work cross-functionally with other MAC departments such as clinical, billing, intake, recruitment, community, QA, marketing, and IT.
  • Ensure that staff schedules meet the needs of the children, youth and young adults served and accommodate their parents', legal guardians' or caregivers' schedules. Fill in for scheduling and session adjustments as needed.
  • Other duties as assigned


Requirements:

Education, Experience and Skills:

  • Bachelor’s degree required, Masters degree preferred
  • Three years of operational experience including one year in a supervisory capacity, required.
  • Must have ability to be on-site Monday-Friday 8:00am-4:30pm
  • Proven exceptional business acumen in operations and management of healthcare facilities.
  • Central Reach EMR experience highly preferred. Strong understanding of Microsoft preferred (Outlook, Excel, Teams)
  • Ability to develop and execute action plans for underperforming staff
  • Excellent verbal and written communication skills.
  • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
  • Strong leadership and supervisory skills.
  • Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines.