Business Process Improvement Manager

4 weeks ago

Saint Petersburg, United States Bankers Financial Corp Full time
Job DescriptionJob Description

Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Our Core Values Include

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character and transparency.
  • Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

At Bankers Financial Corp, we are dedicated to continuous improvement and leveraging cutting-edge technology to streamline our operations. Our focus is on enhancing productivity and enabling our workforce to concentrate more on value-added interactions. As we embrace digital transformation, we seek a visionary individual who can guide our journey toward operational excellence.

We are seeking a Business Process Improvement Manager/Director to spearhead our efforts in optimizing business processes across the organization. This role involves overseeing the modernization of services and technologies through digital transformation consistently and methodically. The ideal candidate will have a robust understanding of current business trends and possess strong project management skills. This role is pivotal in developing and improving our processes to help our business operate more effectively and efficiently.

This individual will conduct a thorough analysis of our administrative and routine operations, recommending AI-driven tools and technological solutions designed to streamline these processes. The goal is to enhance efficiency, thereby allowing our team to dedicate more time to valuable person-to-person interactions.

Responsibilities:

  • Drive digital transformation and adoption efforts, ensuring that newly implemented technologies and services are designed and transitioned effectively.
  • Cultivate and manage strategic relationships with internal and external business leaders and stakeholders, leveraging these partnerships to facilitate conversations that drive targeted business process improvements
  • Demonstrate exceptional communication and problem-solving skills to influence and engage stakeholders.
  • Define, Design, Document, and Discipline: Guide teams through the creation or significant redesign of business processes using our Four D’s framework.
  • Assist in the creation and execution of process roadmaps, providing ongoing support to process owners.
  • Develop and enhance a best-in-class process management capability throughout the organization.
  • Improve overall process skill sets within the company by identifying training needs, creating development plans, and supporting Business Process Owners and SMEs.

Requirements:

  • Proven experience as a Business Process Improvement Manager/Director or similar role, with a focus on digital transformation.
  • Strong analytical skills and business acumen with the ability to manage complex projects and drive digital adoption.
  • Excellent verbal and written communication skills, with an assertive approach and confidence in expertise.
  • Strong relationship management skills and the ability to build and maintain client relationships.
  • Bachelor's degree in business administration, Information Technology, or related field
  • Certification in Project Management and Process Improvement methodologies (e.g., Six Sigma, Lean) is highly desirable.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

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