Event Staff Tacoma Dome

3 weeks ago

Tacoma, United States Reimagined Parking Full time
Job DescriptionJob DescriptionDescriptionAs Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, and process parking fees. Additionally, you will contribute to operational efficiency by preparing shift reports, including shift bank deposits. 
Key Responsibilities
  • Excellent customer service skills.
  • Act as a front line employee which is considered an extremely important function of this position.
  • Assist customers with the overall in/out process of parking 
  • Responsible for the collection of cash and front line revenues 
  • Control all lot revenues and record keeping as it relates to work performed 
  • Interacts face to face with our customers 
  • Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site 
  • Control of all tools and equipment required to perform his/her duties 
  • Must be organized 
  • Prepare shift reports.
  • Prepare shift bank deposit 
  • Identify and report parking equipment deficiencies and safety concerns to direct supervisor 
  • Other duties assigned 
  • Responsible for maintaining and operating equipment belonging to Republic Parking NW, Reimagined Parking, or the Property manager during their shift 
  • Make suggestions and recommendations relating to the way various jobs are performed 
  • Consults with his/her supervisor or manager regarding items of relevance to the parking operation 
  • Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced 
  • In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager 
  • Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company 
  • Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required.
  • Ability to work outside in any weather conditions, sometimes without shelter.
  • Aside from or instead of cashiering, flagging cars into the lots, showing guests were open stalls are, guarding a full lot so that people don't try to come in, but also being there to open the gates for those exiting early.

Skills, Knowledge and Expertise
  • Strong command of the English language. Be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively 
  • Basic knowledge of the parking equipment used at the site; Handheld Payment Units, Printers, Radios.
  • High School Diploma or GED required 
  • Basic Technical Education 
  • Customer Service Experience required 
  • Parking related Experience appreciated, but not required 


Benefits - Full time positions only
  • Comprehensive Medical, Dental, and Vision Plans. 
  • Life and Disability Insurance
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Generous Paid Time Off (PTO) 

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