Support Center Operations Intern

4 weeks ago


Jasper, United States 1-800-Packouts of GA Full time
Job DescriptionJob DescriptionDescription:

Internship Overview:

We are seeking a motivated individual to join our team for a support center internship focused on customer service, financial analysis (including accounts receivable), and administrative duties. This internship presents a unique opportunity to gain hands-on experience and develop essential skills in a dynamic and fast-paced environment.

Key Responsibilities:

Customer Service:

  • Assist with inbound and outbound customer inquiries via phone, email, and chat.
  • Provide timely and professional responses to customer requests and concerns.
  • Collaborate with team members to ensure a positive customer experience at every touchpoint.

Financial Analysis:

  • Support the finance team in accounts receivable management and analysis.
  • Assist with invoicing, billing reconciliation, and financial reporting tasks.
  • Conduct research and data analysis to identify trends and insights for decision-making.

Administrative Duties:

  • Perform general administrative tasks such as filing, data entry, and document management.
  • Assist with special projects and initiatives to support operational efficiency.
  • Organize and maintain digital files, ensuring accuracy, accessibility, and compliance with company policies and regulations.
  • Collaborate with team members to streamline workflows and improve efficiency in information retrieval.


Benefits:

  • Hands-on experience in customer service, finance, and administrative functions.
  • Mentorship and guidance from experienced professionals in the industry.
  • Opportunity to develop transferable skills and explore potential career paths.
Requirements:

Qualifications:

  • Strong communication skills and a customer-focused mindset.
  • Detail-oriented with the ability to prioritize tasks and manage time effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
  • Eagerness to learn and a proactive approach to problem-solving.
  • Open to individuals who are still exploring career options or haven't declared a major yet.





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