Information Technology

2 weeks ago

Newport, United States Oregon Coast Bank Full time
Job DescriptionJob DescriptionDescription:

Responsibilities include:

The IT Support Specialist provides support to Oregon Coast Bank employees in multiple locations on a variety of technical issues involving software, desktop/laptop/server hardware, mobile devices, and network devices.

  • Assisting with tasks and projects related to OCB’s computer network
  • Effectively communicating technology issues with IT department staff, other bank staff, and vendors
  • Facilitating third party audits/examinations and remediating any identified weaknesses.
  • Monitoring, configuring, reporting of endpoint protection software
  • Managing and resolving the queue of IT help desk tickets submitted by OCB employees
  • Understanding and assisting employees with the use of core banking products
  • Installing, upgrading, and repairing software on various banking systems
  • Deploying new workstations and other devices
  • Maintaining inventory of IT assets
  • Creating and maintaining documentation of the IT environment
  • Working to streamline existing practices using automation
  • Traveling to branches to assist with IT-related tasks
  • Creatively leveraging IT solutions to improve bank efficiency
  • Be familiar with the employee handbook and will be held accountable to the standards of conduct and expectations detailed therein.
Requirements:

Qualifications:

  • Solid communications skills and the ability to work well with non-technical employees
  • Familiarity with a Windows environment
  • Must be a motivated self-starter with the ability to work in an organized, security-conscious manner
  • Must have a valid driver’s license and be able to travel to other locations
  • Must be able to lift and move standard IT equipment

Preferred:

  • Experience troubleshooting application, software, and hardware issues
  • Basic networking knowledge including, but not limited to, subnetting, routing, and firewall administrator
  • Experience working with a VMware environment
  • Experience working with Active Directory and related tools

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; and reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

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