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Customer service representative
2 months ago
Join Joseph Krolikowski American Family Insurance, a reputable insurance agency rooted in Greenfield, Wisconsin, with a strong commitment to serving the local community. We are currently seeking a dedicated Customer Service Representative to join our team and build meaningful relationships with our customers. While remote work is not an option, our office provides a welcoming and supportive environment where you can thrive and grow.
As a Customer Service Representative, you will be the face of our agency, providing exceptional service and support to our clients. Your role will involve assisting customers with inquiries, processing policy changes, and providing guidance on insurance products. You will play a crucial part in ensuring customer satisfaction and maintaining our reputation for excellence.
If you are a customer-focused individual looking to make a positive impact and contribute to a supportive team environment, Joseph Krolikowski American Family Insurance is the place for you. Apply now to join our team
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Customer Support: Provide excellent service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
In-Person Assistance: Meet with clients face-to-face to discuss their insurance needs, recommend products, and address concerns.
Policies and Procedures: Understand and explain insurance policies, ensuring clients have a clear understanding of coverage and benefits.
Documentation: Maintain accurate records of client interactions, policy changes, and claims for internal documentation and regulatory compliance.
Problem Resolution: Investigate and resolve customer complaints and issues in a timely and professional manner.
Requirements
Customer Service Experience: Previous experience in a customer-facing role, preferably in the insurance or financial services industry.
Communication Skills: Strong verbal and written communication abilities, with a focus on clarity, empathy, and professionalism.
Detail-Oriented: Ability to accurately process information, document interactions, and follow through on client requests with precision.
Interpersonal Skills: Capable of building rapport with clients, actively listening to their needs, and providing tailored solutions in a personable manner.
Problem-Solving: Aptitude for resolving client challenges, addressing inquiries effectively, and finding creative solutions to meet client expectations.
Team Player: Collaborative mindset, willingness to support colleagues, and contribute to a positive team dynamic focused on client satisfaction.