Senior Technical Writer

1 week ago

Atlanta, United States MessageGears Full time
Job DescriptionJob Description

MessageGears is the first and only customer marketing platform that connects directly to our customer’s enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We’re disrupting an industry by providing a solution that gives marketers complete control over their multi-channel programs through advanced technology. Our product is solving marketing challenges for Enterprise customers that undoubtedly reach every candidate applying for this position.

We're looking for a Senior Technical Writer to join our growing team. As a Senior Technical Writer you will be responsible for creating, editing, and maintaining user documentation, including training/enablement guides, user guides, journal articles, software product documentation, tutorials, release notes, etc.

You’re most likely to be successful in this role if you are a motivated self-starter. Your ability to work as a primary writer and be responsible for evaluating, analyzing, and comprehensively delivering complex information will make you an ideal candidate.

Responsibilities:

  • Work and communicate effectively with software developers, product marketing, and product managers to write and maintain high-quality documentation.
  • To plan, write, edit and revise technical information and documents, including user manuals, general overviews, user interface elements, configuration/installation instructions, tutorials and release notes.
  • Collaborate with the team of product designers to revise/edit on screen content.
  • Create state of the art technical documents, including API Developer Guides, User Guides, In-Platform documentation such as welcome instructions and tooltips, Integration Guide, product documentation and more.
  • Create other client aids such as an online demo, online video, online help, guided tour, and other educational guidelines and techniques
  • Transform complex documentation into simple concepts that are easy to understand by the end-users
  • Study and evaluate the user feedback to retrieve information on documentation and use it to enhance usability.
  • Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team
  • Conduct all business in accordance with MessageGears policies and procedures
  • All other duties as assigned.

Requirements

  • The candidate must possess excellent writing and communication skills
  • The candidate must have ample experience in working with content management systems in multiple mediums
  • Candidates with skills and experience working with various departments (internal teams) to furnish the complete product cycle will be preferred.
  • The candidate must have experience in owning and building an end-end documentation process.
  • The candidate can show their capability to adapt to a fast-paced work environment.
  • The candidate will have to pay attention to explicit details and work on different projects simultaneously after prioritizing the tasks.
  • A personality with a positive attitude and confidence to tackle challenges
  • Experience in working with the following tools will be preferred: HTML, JavaScript, CSS

EDUCATION AND EXPERIENCE DESIRED:
  • 5 - 7 years of technical writing experience for software/SaaS.
  • Degree in Computer Science, engineering or other technical fields, or equivalent experience.
  • Track record of delivery and experience working in teams, often within time and budget constraints.

Benefits

  • Fun, fast-paced, professional, and collaborative environment in Midtown Atlanta
  • Hybrid remote / in-office work environment
  • Casual dress all-day, everyday
  • Generous PTO policy
  • Flexible hours
  • Health, dental, vision and life insurance (most plans 100% company paid)
  • 401k Plan
  • Paid covered parking spot or MARTA pass
  • Paid Parental Leave
  • Use of company’s 4 season tickets to the Atlanta Braves
  • Use of company’s 4 State Farm Arena Concert Club tickets + all you can eat & drink

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