Guest Service Representative

4 weeks ago

Matteson, United States Hampton Inn & Suites ChicagoMatteson, IL Full time
Job DescriptionJob DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career. 

Kana Hotel Group is proud to offer the following benefits: 

  • Medical 
  • Vision 
  • Dental
  • 401K 
  • Immediate Pay- earned wage access
  • Vacation time
  • Sick time
  • Holiday pay 
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term/short term disability
  • Life insurance
Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest  who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations • Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest  demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major  highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Guest Service Representative

    3 weeks ago

    Matteson, United States Hampton Inn & Suites ChicagoMatteson, IL Full time

    Job DescriptionJob DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and...

  • Customer Service Representative

    2 weeks ago

    Matteson, United States Truck Haters Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. **Duties**: - Answer incoming calls and respond...

  • Customer Service Representative

    1 day ago

    Matteson, United States QATOS Full time

    **Job Description Summary** The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of...

  • Client Services Representative

    2 months ago

    Matteson, United States Cox powered by Atrium Full time

    Pay Range: $20.50 per hour Overview: Cox Automotive is searching for an **Client Services Representative** (Arbitration Clerk)onsite in Matteson, Illinois! The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR is able to work independently with little...

  • Auto Customer Service Representative

    2 weeks ago

    Matteson, United States Wiverse Full time

    The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of products and services....

  • Customer Service Representative, PT 2nd Shift

    3 weeks ago

    Matteson, Illinois, United States Circle K Full time

    Store : 4755 Vollmer, Matteson, Illinois 60443Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Representative, PT 2nd Shift

    4 weeks ago

    Matteson, Illinois, United States Circle K Full time

    Store : 4755 Vollmer, Matteson, Illinois 60443Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Call Center Customer Service Representative

    1 week ago

    Matteson, United States Wiverse Full time

    3 Month Contract - maybe contract to hire The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and...

  • Bdc Representative

    1 week ago

    Matteson, United States World Hyundai Matteson Full time

    **World Hyundai is hiring several professional BDC Reps to add to our team.** **We now have additional opportunities for the top producers to work our approvals and other special leads** **Automotive BDC Representative - Join the Best Team in the Business!** Are you a dynamic and motivated Automotive Business Development Center (BDC) Representative...

  • Bdc Representative

    1 day ago

    Matteson, United States World Hyundai Matteson Full time

    **World Hyundai is hiring several professional BDC Reps to add to our team.** **We now have additional opportunities for the top producers to work our approvals and other special leads** **Automotive BDC Representative - Join the Best Team in the Business!** Are you a dynamic and motivated Automotive Business Development Center (BDC) Representative...

  • Service Advisor

    4 weeks ago

    Matteson, United States World Hyundai Matteson Full time

    **World Hyundai Matteson is in need of one Service Advisor to assist with our busy shop. We have been growing rapidly and need a quality individual to add to the team immediately. We are currently adding several bays to our store and will be busier than ever.** RESPONSIBILITIES: - Meet with customers and determine their needs for repair and/or service of...

  • Customer Care Representative

    7 days ago

    Matteson, Illinois, United States Cox powered by Atrium Full time

    Pay Range: $21 per hour (Paid Weekly) Overview: Cox Automotive is searching for a talented Customer Care Representative in Matteson, IL The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to...

  • Call Center Representative

    1 month ago

    Matteson, United States Motion Recruitment Full time

    Job Title: Customer Care RepresentativeLocation: Matteson Illinois 60443 United StatesDuration: 6 months ContractPay Range Display: $16.83/hr.NO HYBRID/REMOTEJob Summary:The position of Customer Care Representative entails being the primary customer support for our contact center. Success in this position requires that the CCR can work independently with...

  • Call Center Representative

    1 month ago

    Matteson, United States Motion Recruitment Full time

    Job Title: Customer Care RepresentativeLocation: Matteson Illinois 60443 United StatesDuration: 6 months ContractPay Range Display: $16.83/hr.NO HYBRID/REMOTEJob Summary:The position of Customer Care Representative entails being the primary customer support for our contact center. Success in this position requires that the CCR can work independently with...

  • Call Center Representative

    3 weeks ago

    Matteson, United States Motion Recruitment Full time

    Job Title: Customer Care RepresentativeLocation: Matteson Illinois 60443 United StatesDuration: 6 months ContractPay Range Display: $16.83/hr.NO HYBRID/REMOTEJob Summary:The position of Customer Care Representative entails being the primary customer support for our contact center. Success in this position requires that the CCR can work independently with...

  • Customer Care Representative

    6 days ago

    Matteson, United States Cox powered by Atrium Full time

    Pay Range: - $21 per hour (Paid Weekly) Overview: Cox Automotive is searching for a talented **Customer Care Representative** in Matteson, IL! The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no...

  • Sales Consultant Sales Representative

    2 months ago

    Matteson, United States Joylamb, Inc. an authorized franchisee of JaniKing Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Consultant Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...

  • Sales Consultant Sales Representative

    3 weeks ago

    Matteson, United States Joylamb, Inc. an authorized franchisee of JaniKing Full time

    Job DescriptionJob DescriptionWe are seeking a Sales Consultant Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the...

  • Service Advisor

    4 weeks ago

    Matteson, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionGerald Kia Matteson Team Service Representative has two openings.REQUIREMENTS Must have previous Service Advisor experience or customer service experience.Strong oral and written communication skills.Excellent customer service skills.Basic computer skills.Tuesday - Saturday Schedule with a day off during the week....

  • Service Advisor

    3 weeks ago

    Matteson, United States Gerald Auto Group Full time

    Job DescriptionJob DescriptionGerald Kia Matteson Team Service Representative has two openings.REQUIREMENTS Must have previous Service Advisor experience or customer service experience.Strong oral and written communication skills.Excellent customer service skills.Basic computer skills.Tuesday - Saturday Schedule with a day off during the week....