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Call Center Representative

4 months ago

Matteson, United States Motion Recruitment Full time

Job Title: Customer Care Representative

Location: Matteson Illinois 60443 United States

Duration: 6 months Contract

Pay Range Display: $16.83/hr.


NO HYBRID/REMOTE


Job Summary:

  • The position of Customer Care Representative entails being the primary customer support for our contact center. Success in this position requires that the CCR can work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable of Manheim’s products and services. The CCR is empowered to make decisions that will eliminate impediments for our customers to buy cars. This empowerment requires the CCR to be confident in both the knowledge of the business as well as Manheim’s product offerings.



Responsibilities:

  • Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem-solving, consulting with dealers, and educating them about the client and ancillary partners.
  • Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such client Partners.
  • May work across other departments to train on resolving different client issues.
  • Provide responsive, timely telephone, chat, and email support. Shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • Oversee/monitor the resolution to all problems, regardless of delegation to other departments.



Requirements:

  • High School Diploma or GED required College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience.
  • Flexibility to work evenings, weekends, and holidays.
  • Able to multi-task and prioritize.