Current jobs related to Patient Support Services Representative - Corbin - Grace Health

  • Patient Access Representative

    1 week ago

    Corbin, Kentucky, United States Grace Health Full time

    Job DescriptionAt Grace Health, we are seeking a highly skilled Patient Access Representative to join our team. As a key member of our front office staff, you will play a vital role in ensuring a smooth and efficient patient experience.Key Responsibilities:Provide exceptional customer service to patients and familiesUpdate patient demographic and insurance...

  • Patient Access Representative

    3 months ago

    Corbin, United States Grace Healthcare Services Full time

    Summary:Monitor reception areas, greet patients, update chart information, and effectively initiate patient's visit.ESSENTIAL DUTIES AND RESPONSIBILITIES:•Open office daily and provide adequate reception area environment for all patients.•Update patient's demographic and insurance information at each visit.•Communicate and interact effectively with...

  • Patient Access Coordinator

    3 weeks ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Grace Health. The successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesMonitor reception areas and greet patients in a welcoming and professional...

  • Patient Access Coordinator

    2 weeks ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Grace Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesMonitor reception areas and greet...

  • Customer Service Representative

    2 weeks ago

    Corbin, United States L&N Federal Credit Union Full time

    Job SummaryAs a Member Service Representative/Teller at L&N Federal Credit Union, you will play a vital role in assisting members with their financial transactions, providing exceptional customer service, and promoting financial solutions to meet their needs.Key ResponsibilitiesProcess member financial transactions, including deposits, withdrawals, and loan...

  • Customer Service Representative

    1 month ago

    Corbin, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our crew, you will be responsible for delivering exceptional customer experiences through our stores and over the phone. Your primary duties will include preparing and serving high-quality pizzas,...

  • Room Service Associate-Food Services

    2 months ago

    Corbin, United States Baptist Health Full time

    Job Description:Room Service Associate-Food Services-Full-TimeResponsible for serving meals to patients in a professional and efficient manner.Works on assigned patient unit(s), and provides services that include, but not limited to, assisting patients in making meal selections, assembling, delivering, and picking-up meal trays, as well as fulfilling special...

  • Medical Assistant

    1 week ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job Summary:We are seeking a skilled Medical Assistant to join our team at Grace Healthcare Services. As a Medical Assistant, you will play a vital role in providing high-quality patient care and supporting our healthcare team.Key Responsibilities:Prepare patients for examinations and assist physicians with exams and proceduresTake vital signs, record...

  • Customer Service Representative

    2 weeks ago

    Corbin, Kentucky, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...

  • Room Service Associate-Food Services

    2 months ago

    Corbin, United States Baptist Health Full time

    Job Description: Room Service Associate-Food Services-Full-Time Responsible for serving meals to patients in a professional and efficient manner. Works on assigned patient unit(s), and provides services that include, but not limited to, assisting patients in making meal selections, assembling, delivering, and picking-up meal trays, as well as fulfilling...

  • Insurance and Financial Services Representative

    2 weeks ago

    Corbin, United States Michael Jones Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as an Insurance and Financial Services Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and promoting our premier insurance and financial service...

  • Patient Access Coordinator

    1 week ago

    Corbin, Kentucky, United States Grace Health Full time

    Job OverviewWe are seeking a highly skilled Patient Access Representative to join our team at Grace Health. This role is responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key Responsibilities:Monitor reception areas and greet patients in a friendly and professional manner.Update patient demographic and...

  • Pharmacist - Float Position

    1 month ago

    Corbin, United States HealthCare Support Full time

    Pharmacist Job DescriptionHealthCare Support is seeking a skilled Pharmacist to join our team in Corbin, KY. As a Pharmacist, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our pharmacy department.Daily ResponsibilitiesFilling prescriptions and monitoring inventory levels to ensure proper storage and...

  • Pharmacist - Float Position

    1 month ago

    Corbin, United States HealthCare Support Full time

    Pharmacist Job DescriptionHealthCare Support is seeking a skilled Pharmacist to join our team in Corbin, KY. As a Pharmacist with our company, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our pharmacy department.Daily ResponsibilitiesFill prescriptions accurately and efficientlyMonitor inventory levels...

  • Customer Service Liaison

    1 month ago

    Corbin, Kentucky, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with their insurance needs, providing accurate and...

  • Clinical Psychologist

    2 weeks ago

    Corbin, Kentucky, United States Grace Healthcare Services Full time

    Job Summary:Grace Health is seeking a highly skilled Clinical Psychologist to provide leadership and consultation services in our organizational efforts to design and implement care programs. As a Behavioral Health Champion, you will represent the organization in providing consultation services to external clients and lead the development of integrated care...

  • Recovery Services Peer Support Specialist

    2 weeks ago

    Corbin, United States Cumberland River Behavioral Health, Inc. Full time

    Job Title: Recovery Services Peer Support SpecialistAbout the RoleWe are seeking a highly motivated and compassionate Recovery Services Peer Support Specialist to join our team at Cumberland River Behavioral Health, Inc. As a peer support specialist, you will play a vital role in providing support and guidance to individuals recovering from substance use...

  • Customer Service Representative

    2 weeks ago

    Corbin, Kentucky, United States Wal-Mart Stores, Inc. Full time

    Job SummaryWe are seeking a skilled Cashier and Customer Service Specialist to join our team at Wal-Mart Stores, Inc.About the RoleAs a Cashier and Customer Service Specialist, you will play a vital role in ensuring our customers have a positive shopping experience. Your primary responsibilities will include:Providing exceptional customer service, responding...

  • Recovery Services Peer Support Specialist

    2 weeks ago

    Corbin, Kentucky, United States Cumberland River Behavioral Health, Inc. Full time

    Job Title: Recovery Services Peer Support Specialist As a Recovery Services Peer Support Specialist at Cumberland River Behavioral Health, Inc., you will play a vital role in supporting individuals with severe and persistent substance use disorder. Key Responsibilities: Provide peer counseling and support to clients, drawing on your personal experiences and...

  • Recovery Services Peer Support Specialist

    2 weeks ago

    Corbin, United States Cumberland River Behavioral Health, Inc. Full time

    Job DescriptionJob Title: Recovery Services Peer Support SpecialistKey Responsibilities:Provide peer counseling and support to clients with substance use disorderCollaborate with the team to promote a culture of respect and understandingAssist clients with daily living activities, such as finding housing and employmentProvide education and support for...

Patient Support Services Representative

3 months ago

Corbin, United States Grace Health Full time
Job DescriptionJob DescriptionSummary: 

Responsible to train in all Patient Support Services roles, which includes Scheduling, Referrals, Diagnostics, Medical Records, Patient Care Coordinator, and Lab Tracking. This position will fill in the department, as needed on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

JOB SPECIFIC DUTIES:
 
  • Answer telephone calls courteously using proper greeting and name
  • Manage telephone traffic into the support center by answering incoming calls within two rings
  • Schedule patient appointments, monitoring the schedule to ensure appropriate appointment placement, allotting sufficient time for special procedures or lengthy exams
  • Screen incoming calls and transfer calls to other staff as necessary
  • Place outbound follow-up calls or transfer calls to front offices and/or Patient Care Coordinators
  • Task Nurse/Medical Assistant or Patient Care Coordinator with patient information or questions
  • Answer questions about appointments, Sliding Fee Scale, or other issues as needed.
  • Reschedule appointments.
  • Update patient’s demographic information in NextGen
  • Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
  • Collect payment information for payment on accounts.
  • Ensure that all faxes and materials pertinent to patient charts are scanned and/or filed in an accurate and timely manner for all locations
  • Ensure that patient documents and health records are filed and maintained.
  • Complete order tracking, order management and protocol from received mail and faxes.
  • Sort and deliver incoming postal mail.
  • Process release of medical record requests.
  • Coordinate all aspects of a specialty and/or diagnostic referral in a timely manner when requested by Grace Health providers.
  • Check the diagnosis code on specialty and/or diagnostic orders to make sure they meet insurance guidelines and are medically necessary.
  • Call and schedule patient’s test and inform the patient on when and where to go.
  • Verify insurance coverage and obtain prior authorizations for services to be rendered as required by individual insurance plans.
  • Ensure that the specialist accepts the patient’s insurance plan.
  • Assemble paperwork and requested medical information and submit to the specialty office as needed.
  • Communicate referral information to the patient and providers.
  • Document appointment or preauthorization information in Nextgen EMR or in an electronic log of all referrals.
  • Verify that the office has received the diagnostic or specialty report when ordered.
  • Conduct patient outreach when the patient has not been compliant with a provider’s order; one phone call and one sent letter.
  • Document patient’s non-compliance in Next Gen Order Management section and Manage Selected Referral or on the electronic log.
  • Respond to patient concerns timely and ensure patient satisfaction.
  • Inform patients of normal/abnormal labs, diagnostics
  • Collaborates with pharmacies and provider(s) to ensure accuracy and safety of medication
  • Knowledgeable on Community Resources
  • Facilitates care with transportation services, home health agencies, physician offices, equipment companies, and nursing homes.
  • Maintain current license and certification, if applicable.
  • Documents all patient communication(s) in EMR, appropriately.
  • Complete PHI log per policy
  • Professionally investigates and resolves patient barriers to completing lab results.
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service.
  • Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
  • Consult with and support clinical staff in the efforts to serve patients and clinics.
  • Routinely generate a lab tracking report or work electronic log of ordered labs.
  • Conduct patient outreach when the patient has not been compliant with a provider’s order.
  • Document patient’s non-compliance in lab orders section.
  • Perform other duties as assigned

    GENERAL DUTIES:
  • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
  • Maintain good attendance (daily, meetings, and other assignment tasks)
  • Maintain timely documentation of all work assignments
  • Maintain patient confidentiality
  • Routinely keep supervisor informed about attendance and job assignments
  • Flexible in being able to multitask
  • Work effectively and at an efficient pace
  • Work cooperatively with physicians, administration, and peers
OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:
  • Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.  All employees must embrace a team-based approach to patient care and understand that each role is important to our success. 
  • Team members must demonstrate excellent team communication and coordination to provide quality patient care.
  • Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
  • Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice. 
  • Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
  • Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
  • All team members will be involved in the process of improving quality incomes.
  • Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
  • Team members will participate in Grace Health's advocacy program. 
GENERAL DUTIES:
  • Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel
  • Maintains good attendance (daily, meetings, and other assignment tasks)
  • Maintains timely documentation of all work assignments
  • Maintains patient confidentiality
  • Routinely keeps supervisor informed about attendance and job assignments
  • Flexible in being able to multitask
  • Works effectively and at an efficient pace
  • Works cooperatively with providers, administration, and peers
QUALIFICATION REQUIREMENTS:
 
To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS:
  • Pleasant personality and professional demeanor
  • Cooperative attitude-Flexible
  • Detail Oriented
  • Able to work with minimal supervision
  • Highly organized work habits with ability to prioritize
  • Intermediate computer skills with Microsoft Word and Excel
  • Familiar with Electronic Medical Records
EDUCATION and/or EXPERIENCE: 

Must have completed high school or equivalent.  Prefer 1 year Medical Office experience. Prefer RMA or CMA.
 

Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Powered by JazzHR

9spw9zkWs3