Current jobs related to Call Center Director - Artesia - WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC

  • On Call Activities Assistant in Skilled Nursing Facility

    2 months ago

    Artesia, United States Artesia Christian Home Full time

    Job DescriptionJob DescriptionArtesia Christian Home Skilled Nursing is in need of a On Call Activity Assistant with weekend and evening availability 3 to 4 shifts per week (available shifts: 7:00 a.m. – 3:30 p.m. and 3:15 p.m. - 8:00 p.m. The purpose of this position is to assist in implementation of daily activities and events while creating meaningful...

  • Hospital Pharmacy Director

    3 weeks ago

    Artesia, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further! Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

  • Hospital Pharmacy Director

    3 weeks ago

    Artesia, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

  • Hospital Pharmacy Director

    3 weeks ago

    Artesia, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further! Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

  • Operations Director

    2 days ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Job OverviewHoover Energy Services is seeking a highly skilled Operations Manager to join our team in the Permian Basin of West Texas and New Mexico. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our service centers and ensuring that our customers receive exceptional service.Key...

  • Registered Nurse RN Dialysis

    2 months ago

    Artesia, United States Lake Granbury Medical Center Full time

    Dialysis RN  As a Registered Nurse at Lake Granbury Medical Center (LGMC), you’ll play a vital role in doing what you do best - providing quality care to our patients.  About the Job: Initial assessment of hemodialysis patient pretreatment Set up and operate hemodialysis machine Restock unit and monthly inventory as directed by immediate...

  • Hospital Pharmacy Director

    3 weeks ago

    Artesia, NM, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further! Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

  • Housekeeper/Janitor (Part-Time) - Artesia Palms Care Center

    2 weeks ago

    Artesia, United States PACS Inc Full time

    Shift: 3pm - 11pmMaintain all public and common areas throughout the day including lobby, restrooms, drinking fountains and floors. Maintain the cleanliness of resident rooms and bathrooms. Maintain handrails to ensure they are clean and free of debris. Clean and remove dust, dirt or food off walls, mirrors, windows, light fixtures. towel bars, towel...

  • Housekeeper/Janitor (Part-Time) - Artesia Palms Care Center

    2 weeks ago

    Artesia, United States PACS Inc Full time

    Shift: 3pm - 11pmMaintain all public and common areas throughout the day including lobby, restrooms, drinking fountains and floors. Maintain the cleanliness of resident rooms and bathrooms. Maintain handrails to ensure they are clean and free of debris. Clean and remove dust, dirt or food off walls, mirrors, windows, light fixtures. towel bars, towel...

  • Housekeeper/Janitor (Part-Time) - Artesia Palms Care Center

    2 weeks ago

    Artesia, United States PACS Inc Full time

    Shift: 3pm - 11pm Maintain all public and common areas throughout the day including lobby, restrooms, drinking fountains and floors. Maintain the cleanliness of resident rooms and bathrooms. Maintain handrails to ensure they are clean and free of debris. Clean and remove dust, dirt or food off walls, mirrors, windows, light fixtures. towel bars, towel...

  • Housekeeper/Janitor (Part-Time) - Artesia Palms Care Center

    2 weeks ago

    Artesia, United States PACS Inc Full time

    Shift: 3pm - 11pm Maintain all public and common areas throughout the day including lobby, restrooms, drinking fountains and floors. Maintain the cleanliness of resident rooms and bathrooms. Maintain handrails to ensure they are clean and free of debris. Clean and remove dust, dirt or food off walls, mirrors, windows, light fixtures. towel bars, towel...

  • Receptionist - Artesia Palms Care Center

    3 months ago

    Artesia, United States PACS Inc Full time

    Ensuring all visitors are warmly greeted and attended to Answering phone calls and directing those calls to the correct department. Screening all visitors and staff before entering the facility. Helping coordinate administrative functions and communicating any issues or concerns promptly. The ideal candidate for this position is friendly, organized, a...

  • Director, Service Management Office

    3 weeks ago

    Artesia, NM, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further! Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

  • Full Time General Surgery Physician

    4 months ago

    Artesia, United States Genesis Healthcare Consultants Full time

    1815 - Medical Center Seeks General Surgeon for Employed Position -- Artesia, NM   Prominent Medical Center located in Artesia, NM is seeking a General Surgeon.Employed positionJoining established, hospital-owned practiceAnticipated call 1:3Shared office space with two other General SurgeonsBread and butter general surgeryLevel III Trauma...

  • Speech Therapist

    2 weeks ago

    artesia, United States Clinical Management Consultants Full time

    Are you a dedicated Speech Therapist looking to make a meaningful impact on patient care? We are seeking a skilled Speech Therapist to join our compassionate and dynamic healthcare team at a leading medical center. Our medical center is a well-established healthcare provider in the region, renowned for its high-quality patient care, advanced treatments, and...

  • Speech Therapist

    2 weeks ago

    artesia, United States Clinical Management Consultants Full time

    Are you a dedicated Speech Therapist looking to make a meaningful impact on patient care? We are seeking a skilled Speech Therapist to join our compassionate and dynamic healthcare team at a leading medical center. Our medical center is a well-established healthcare provider in the region, renowned for its high-quality patient care, advanced treatments, and...

  • Speech Therapist

    2 weeks ago

    Artesia, United States Clinical Management Consultants Full time

    Are you a dedicated Speech Therapist looking to make a meaningful impact on patient care? We are seeking a skilled Speech Therapist to join our compassionate and dynamic healthcare team at a leading medical center. Our medical center is a well-established healthcare provider in the region, renowned for its high-quality patient care, advanced treatments, and...

  • Nurse - care unit - medical center

    1 day ago

    artesia, United States TravelNurseSource Full time

    TravelNurseSource is working with Fusion Medical Staffing to find a qualified Med/Surg RN in Artesia, New Mexico, 88210!Pay Information$1,439 to $1,734 per weekAbout The PositionFacility DetailsFacility: Please Contact for facility infoJob DetailsStarts: 10/14/2024Assignment Length: 13Shift: NightsCall Off Policy: Please Contact for InfoJob Quantity: 1Type:...

  • Sleep Tech/Polysomnography Tech

    4 months ago

    Artesia, United States Artesia General Hospital Full time

    Job Summary: A Polysomnographic Technician assists the Technologist with the comprehensive Polysomnographic testing and analysis, and associated interventions under the direct supervision of a Polysomnographic Technologist (RPSGT) and/or the clinical director (MD, PhD, DO) or designee. ESSENTIAL FUNCTIONS: Acts as a team member within the organization...

  • Hospital Pharmacy Director

    3 weeks ago

    Artesia, NM, United States Clinical Management Consultants Full time

    Looking for your next adventure as a Director of Pharmacy in a vibrant community that perfectly blends small-town charm with big-city amenities? Look no further! Nestled in a stunning part of the state, this area boasts a unique mix of rich cultural history, breathtaking landscapes, and a warm, welcoming vibe that makes it feel like home from day one. As a...

Call Center Director

3 months ago

Artesia, United States WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC Full time
Job DescriptionJob Description

Call Center Director

Job Summary:

We are seeking an experienced and skilled Call Center Director to join our team. As the Call Center Director, you will be responsible for overseeing all aspects of our call center operations, ensuring efficiency, productivity, and exceptional customer service. You will play a crucial role in setting goals, delegating responsibilities, and implementing programs to enhance employee and customer experiences. The ideal candidate will have a strong background in customer service management, excellent communication skills, and a passion for leading and developing a team.

Key Responsibilities:

  • Leadership and Staff Management:
    • Lead and manage the day-to-day operations of the call center, including scheduling, staffing, and performance management.
    • Hire, onboard, and train call center personnel.
    • Provide leadership, coaching, and development opportunities to call center staff, fostering a positive and supportive work environment.
  • Operational Excellence:
    • Develop and implement strategies to improve call center efficiency and effectiveness, including process improvements and technology enhancements.
    • Monitor call center metrics and KPIs to ensure performance goals are met or exceeded.
    • Manage escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
  • Collaboration and Communication:
    • Collaborate with senior leadership.
    • Develop and maintain call center policies, procedures, and quality standards.
    • Stay informed about industry trends, best practices, and regulatory requirements related to call center operations.

Qualifications:

  • Proven 5 years of experience in call center management, preferably in the Dental industry.
  • Strong leadership and people management skills, with the ability to motivate and inspire a team.
  • Excellent communication and people skills, with the ability to interact effectively with customers, employees, the executive leadership team and other stakeholders.
  • Proficiency in call center software and technology, with the ability to analyze data and generate reports.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Commitment to delivering exceptional customer service and maintaining high standards of quality.

INDWCD