Call Center Agent

2 weeks ago

Pittsburgh, United States Intellectual Concept LLC Full time
Job DescriptionJob DescriptionSalary: $26 per hour.

We are seeking a proactive and customer-oriented Call Center Agent to join our team remotely. As a Call Center Agent, you will be responsible for providing exceptional customer service support and assistance to our valued clients. Your main objective will be to effectively handle inbound and outbound calls, ensuring each customer receives a personalized and satisfactory experience.


Responsibilities

  • Handle incoming customer calls promptly and professionally, providing information, answering inquiries, and resolving complaints
  • Make outbound calls to follow up on customer inquiries, resolve issues, and provide further assistance as required
  • Maintain accurate and detailed records of all customer interactions and transactions
  • Collaborate with team members to identify and implement process improvements to enhance the customer experience
  • Meet or exceed quotas for call volume, quality, and customer satisfaction
  • Escalate complex or unresolved issues to the appropriate department or supervisor as necessary
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers


Requirements

  • Proven experience as a Call Center Agent or similar customer service role would be an advantage
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customers and diffuse tense situations
  • Familiarity with CRM systems and practices
  • Proficient in relevant computer applications and software
  • Ability to work autonomously and effectively in a remote work environment
  • Self-motivated with the ability to meet strict deadlines and targets


Benefits

  • Enjoy the freedom of setting your own work hours and maintaining a healthy work-life balance. - Work from anywhere
  • This is a fully remote position, allowing you to work from the comfort of your own home or any location that suits you best. - Competitive salary
  • We offer a competitive salary package that rewards your hard work and dedication. - Professional growth opportunities
  • We value your development and provide opportunities for career advancement through training programs and mentorship. - Health and wellness benefits
  • Our comprehensive benefits package includes medical, dental, and vision coverage to support your overall well-being.

  • Call Center Supervisor

    2 days ago

    Pittsburgh, United States Automated Health Systems Full time

    Automated Health Systems, a dynamic healthcare company, has a full time Supervisor position available for the Wyoming Medicaid Customer Service Center.Benefits:Health/dental/vision insurance/401 (k)Employee Wellness ProgramStrong company cultureCareer growth opportunities As a Call Center Supervisor, you will be responsible for leading a team of Customer...

  • Call Center Supervisor

    Found in: Appcast US C2 - 2 days ago

    Pittsburgh, United States Automated Health Systems Full time

    Automated Health Systems, a dynamic healthcare company, has a full time Supervisor position available for the Wyoming Medicaid Customer Service Center.Benefits:Health/dental/vision insurance/401 (k)Employee Wellness ProgramStrong company cultureCareer growth opportunities As a Call Center Supervisor, you will be responsible for leading a team of Customer...

  • Call Center Operator

    3 hours ago

    Pittsburgh, United States University of Pittsburgh Medical Center Full time

    The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance of answering all calls, redirecting calls to appropriate departments, overhead...

  • Call Center Representative

    Found in: Appcast US C2 - 1 week ago

    Pittsburgh, United States Snappyhires Full time

    Education Required : High School Diploma or GEDCollege a plusMinimum of Years of Job-Related Experience Required: 1-3 plus years of Contact Center, Call Center, or Customer Service experience.Banking experience a plusSpecial Skills Required: Excellent communication skills, both written and verbalExcellent customer service skills Detail-orientedAbility to...

  • Call Center Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Pittsburgh, United States Snappyhires Full time

    Education Required : High School Diploma or GEDCollege a plusMinimum of Years of Job-Related Experience Required: 1-3 plus years of Contact Center, Call Center, or Customer Service experience.Banking experience a plusSpecial Skills Required: Excellent communication skills, both written and verbalExcellent customer service skills Detail-orientedAbility to...

  • Call Center Representative

    2 hours ago

    Pittsburgh, United States The Auto Club Group Full time

    Call Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have th Roadside, Call Center, Representative, Retail, Insurance

  • Financial Call Center Representative

    1 week ago

    pittsburgh, United States Logix Guru Full time

    Our financial client in Pittsburgh and Hermitage, PA is seeking a Primary Call Center Representative to join their team for a 4-month contract to hire position. The initial training period of 90 days is Monday through Friday, 7:45 am-5 pm. After that, candidates must be able...

  • Financial Call Center Representative

    1 week ago

    pittsburgh, United States Logix Guru Full time

    Our financial client in Pittsburgh and Hermitage, PA is seeking a Primary Call Center Representative to join their team for a 4-month contract to hire position. The initial training period of 90 days is Monday through Friday, 7:45 am-5 pm. After that, candidates must be able...

  • Business Development Center Sales Associate

    1 week ago

    Pittsburgh, United States Bowser Automotive, Inc. Full time

    Job DescriptionJob DescriptionBowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role will be part of the initial contact team for customers interested in our purchasing a vehicle via our website. Agents will be responsible for assisting...

  • Business Development Center Sales Associate

    2 days ago

    Pittsburgh, United States Bowser Automotive, Inc. Full time

    Job DescriptionJob DescriptionBowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department. The Business Development Agent's role will be part of the initial contact team for customers interested in our purchasing a vehicle via our website. Agents will be responsible for assisting...

  • Call Center Representative

    Found in: Talent US C2 - 1 week ago

    Pittsburgh, United States Automobile Club Full time

    Call Center Representative - Roadside Assistance As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard,...

  • Financial Call Center Representative

    Found in: Jooble US O C2 - 1 week ago

    Pittsburgh, PA, United States Logix Guru Full time

    Our financial client in Pittsburgh and Hermitage, PA is seeking a Primary Call Center Representative to join their team for a 4-month contract to hire position. The initial training period of 90 days is Monday through Friday, 7:45 am-5 pm. After that, candidates must be able...

  • Call Center Operator

    1 week ago

    Pittsburgh, United States UPMC Full time

    The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance of answering all calls, redirecting calls to appropriate departments, overhead...

  • Call Center Operator

    6 minutes ago

    Pittsburgh, United States UPMC Full time

    The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance of answering all calls, redirecting calls to appropriate departments, overhead...

  • Rental Agent

    1 week ago

    Pittsburgh, United States C P DEVELOPMENT Full time

    Job DescriptionJob DescriptionJob descriptionWe are a small local company that owns and manages an eclectic selection of apartments in the Regent Square area. We are currently seeking a Rental Agent to join our team.This unique office position allows for a great deal of individual creative input as well as team problem solving.Agents are self-motivated, goal...

  • Security National Life Insurance Agent

    1 week ago

    Pittsburgh, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full time

    Job DescriptionJob DescriptionCalling all life insurance agents who are self-motivated and want a career opportunity in the final expense industry At Security National Life Insurance Company, we are seeking life insurance agents to join our team!Full-time & Part-time openings are available for self-motivated licensed life insurance agents to sell our final...

  • Life Sales Agent

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Pittsburgh, PA 15206, United States AAA Full time

    AAA - 5900 Baum Blvd [Sales Agent / Sales Rep / Salesperson] As a Life Sales Agent at AAA, you'll: Make daily warm sales calls from the large membership database; Engage with members walking into the branches to discuss AAA Life Insurance products; Identify the financial needs of members and translate the importance and benefits of Life insurance products;...

  • Digital Support Systems Analyst

    Found in: Talent US C2 - 1 week ago

    Pittsburgh, United States F.N.B. Corporation Full time

    Position Overview: This position is responsible for supporting Contact Center technology, systems, reporting generation, and agent scheduling in a work force management environment. The incumbent reviews data and analytics to produce performance reporting for the Contact Center team and executive leadership. Studies trends and analyzes data to...

  • Contact Center Quality Assurance Analyst

    1 week ago

    Pittsburgh, United States First National Bank of Pennsylvania Full time

    Primary Office Location:503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.Join our team. Make a difference - for us and for your future.Position Title:Contact Center Quality Assurance AnalystBusiness Unit:Retail OperationsReports to:Manager of Contact Center Quality AssurancePosition Overview:This position is responsible for monitoring Primary...

  • Licensed Insurance Agent

    3 days ago

    Pittsburgh, United States Monica Conroy - Geico Local Office Full time

    Job DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialSalary plus commission/bonus401k with employer matchHealth benefitOther local perks offeredPosition OverviewARE YOU LOOKING FOR A REWARDING CAREER WITH A LOCAL SMALL BUSINESS THAT HAS NATIONAL BRAND RECOGNITION? If you are a licensed Property and Casualty...