District Manager
1 month ago
The District Manager (DM), under the general supervision of the Region Operations Manager, oversees a district of approximately 10 stores. The DM insures the overall store conditions complies with company standards including: cleanliness, customer service and merchandising, thereby maximizing operations profit and cash.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage sales and operations of multiple units.
• Work with both vendors and Store Managers to ensure all sites within the area are clean, adequately stocked, organized and well-kept, in order to provide a positive customer experience.
• Collaborate with Store Managers regarding store conditions and expectations, while holding management and team members accountable.
• Maintain a high level of customer service through daily interactions with customers, team members, and vendors.
• Recruit, hire, train and mentor the management staff for the assigned area.
• Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of the program at each location.
• Administer company policies and develop short and long range goals and objectives.
• Control expenses and oversee payroll budgets.
• Review and influence the profit and loss statement.
• Manage employee relations issues, along with the guidance of the Human Resources Manager.
• Serve as a key player in loss prevention, internal theft and inventory shrink.
• Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.
• Motivate, encourage, and challenge all store employees.
• Appropriately delegate tasks to Store Managers and following-up as necessary.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Ensure execution of the safety, security and retail operations policies and procedures.
• Analyze results and trends in store business and develop action plans to improve store performance.
• Monitor competition in all areas of the company, including fuel and inside sales.
• Promote future growth by executing company strategies.
• Effectively communicate company strategies and initiatives to Store Managers and store employees.
• Communicate any store issues to the appropriate channels.
• Assume responsibility for special assignments and projects as needed.
JOB REQUIREMENTS AND QUALIFICATIONS
• High School Diploma or equivalent required
• Bachelor’s Degree in business or management related field preferred – will consider 3-5 years’ retail management experience, in lieu of a 4-year degree
• Convenience store or multi-unit management experience preferred
• Food Service experience preferred, preferably at the managerial level
• 3-5 years of experience supervising others required, preferably in the convenience store, fast food, restaurant, or retail operations field
• Must have a valid driver’s license and clean driving record
• Reliable Transportation
• Successful completion of store training
• Must be at least 21 years’ old
• Computer literate with experience in Microsoft Office
• Strong focus on customer service and working with people
• Strong commitment to teamwork
• Strong leadership, team building and managerial skills
• Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors
• Strong analytical and organizational skills, detail oriented
• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient
• Flexible and adaptable to change
• Ability to handle difficult situations professionally
• Ability to lift up to 50 lbs.
• Ability to be on call, work all shifts, weekends and holidays as needed by the business
Benefits
$65-80k base, monthly performance based bonus, comprehensive benefits, company vehicle. 401k and profit sharing plans, relocation assistance
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