District Manager

4 weeks ago

Walterboro, United States Venture Link Full time

The District Manager (DM), under the general supervision of the Region Operations Manager, oversees a district of approximately 10 stores. The DM insures the overall store conditions complies with company standards including: cleanliness, customer service and merchandising, thereby maximizing operations profit and cash.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage sales and operations of multiple units.

• Work with both vendors and Store Managers to ensure all sites within the area are clean, adequately stocked, organized and well-kept, in order to provide a positive customer experience.

• Collaborate with Store Managers regarding store conditions and expectations, while holding management and team members accountable.

• Maintain a high level of customer service through daily interactions with customers, team members, and vendors.

• Recruit, hire, train and mentor the management staff for the assigned area.

• Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of the program at each location.

• Administer company policies and develop short and long range goals and objectives.

• Control expenses and oversee payroll budgets.

• Review and influence the profit and loss statement.

• Manage employee relations issues, along with the guidance of the Human Resources Manager.

• Serve as a key player in loss prevention, internal theft and inventory shrink.

• Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.

• Motivate, encourage, and challenge all store employees.

• Appropriately delegate tasks to Store Managers and following-up as necessary.

• Complete daily paperwork and computer entry in a timely manner as established by management.

• Ensure execution of the safety, security and retail operations policies and procedures.

• Analyze results and trends in store business and develop action plans to improve store performance.

• Monitor competition in all areas of the company, including fuel and inside sales.

• Promote future growth by executing company strategies.

• Effectively communicate company strategies and initiatives to Store Managers and store employees.

• Communicate any store issues to the appropriate channels.

• Assume responsibility for special assignments and projects as needed.

JOB REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or equivalent required

• Bachelor’s Degree in business or management related field preferred – will consider 3-5 years’ retail management experience, in lieu of a 4-year degree

• Convenience store or multi-unit management experience preferred

• Food Service experience preferred, preferably at the managerial level

• 3-5 years of experience supervising others required, preferably in the convenience store, fast food, restaurant, or retail operations field

• Must have a valid driver’s license and clean driving record

• Reliable Transportation

• Successful completion of store training

• Must be at least 21 years’ old

• Computer literate with experience in Microsoft Office

• Strong focus on customer service and working with people

• Strong commitment to teamwork

• Strong leadership, team building and managerial skills

• Strong communication skills, with the ability to effectively communicate with employees, customers, and vendors

• Strong analytical and organizational skills, detail oriented

• Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient

• Flexible and adaptable to change

• Ability to handle difficult situations professionally

• Ability to lift up to 50 lbs.

• Ability to be on call, work all shifts, weekends and holidays as needed by the business

Benefits

$65-80k base, monthly performance based bonus, comprehensive benefits, company vehicle. 401k and profit sharing plans, relocation assistance

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