Customer Service Representative

4 months ago

Clackamas, United States Glostone and CleanFleet Full time
Job DescriptionJob DescriptionSalary: $25.00

Working at CleanFleet and Glostone means joining a company that’s passionate about making transportation safer. Every member of our team plays an important role in helping us build this future. We embrace opportunities to share our insights and shape the path forward with partners who share our vision for a safer world.


CleanFleet and Glostone are growing. We’re currently seeking a Customer Service Representative to support our Vehicles Services and Drivers Services teams. In this role, you’ll be responsible for ensuring your clients stay in compliance by communicating and coordinating tasks needing to be accomplished by either the clients or our internal team members. Your guidance is essential to safeguarding our clients’ compliance with the Department of Transportation regulations.


You will thrive in this role if you’re energized by building relationships with clients and colleagues. Interfacing with our clients, you will see and feel our impact in their businesses and lives, day-in and day-out. Your understanding of business dynamics will serve you well, especially when you need to navigate challenging conversations.


There’s a lot to learn in our industry. Your desire to learn and grow will set you up for success. Rest assured, we will provide knowledge and training in the regulatory concepts as well as an introduction to our customers and industry.


The questions below will help give you a sense of the person we are looking for:


  • Do others describe you as a dependable self-starter with strong follow through?
  • Do you learn by doing and applying your knowledge to an experience?
  • Are prioritization and time management among your strengths?
  • Do you naturally jump in and help when you see a need?
  • Are you seeking professional growth in a recession proof industry?


If you answered “yes” to these questions, read on to learn more about CleanFleet and Glostone and our Customer Service Representative role.


About CleanFleet & Glostone


We’re a family-owned small business, specializing in employee drug testing, vehicle DOT compliance, and fleet performance. Our mission to safeguard informs everything we do. We’re stewards of knowledge who are making transportation safer – on the road, on your team, and around the nation – by building lasting, trusted partnerships.


Our values are our decision-making criteria. They are:

  • Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. When we constantly further our knowledge and understanding of what's new, next, or better, everyone is wise--and safer, too. 
  • Share Responsibility - The only way to keep everyone safe is if everyone does their part. We maintain high standards of communication and accountability, and look for the same from our teams, partners, and collaborators. 
  • Rise Together - We are all about the big picture, and we know that nobody can do this alone. Working as a team, a network, and a community, we support the safety and success of our staff and clients alike. 


We are passionate about living our mission and values every day, and are searching for a team member who feels the same way. 


Qualifications

  • High school diploma or some college
  • Excellent written and oral communication
  • Strong proficiency in MS Office Suite
  • Aptitude for learning new software
  • 2+ years in a customer service role in B2B


Responsibilities

  • Seek, apply and communicate knowledge of regulatory concepts
  • Communicate with clients and their employees
  • Engage with partners and vendors
  • Prioritize daily tasks and responsibilities
  • Navigate conflict with partners and vendors
  • Offer guidance and support to colleagues
  • Correspond by phone, email, and fax
  • Update client information across systems
  • Follow-up on statuses of various processes
  • Process invoices and payments
  • Engage with ongoing learning and training


Compensation & Benefits

This is a full-time position, Monday through Friday from 8:00am to 5:00pm. Occasional overtime will be required, based on business needs. Candidates must successfully complete a background check and drug test, which includes cannabis, to ensure our organization remains drug-free and in compliance with federal guidelines.


The starting pay for this position is $25.00 per hour. At CleanFleet and Glostone, we conduct regular market surveys to ensure our pay is competitive. From there, pay increases are based on tenure and applied knowledge of transportation compliance regulations.


Your tenure within the organization allows you to gain experience and learn on the job. As you build mastery of concepts that are important to our mission, you become more competent in your role and a stronger support for your team. It's how we all rise together. We’re excited to help you build a career here.


Our benefit package includes:

  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Health Savings Account
  • Employee Assistance Program
  • Paid time off - 1 week guaranteed upon start of employment 
  • Paid holidays & sick time
  • Simple IRA
  • Professional development stipend up to $1,000 annually 


Are you excited to be part of a growing team in a resilient industry? To apply, please submit a resume and answers to the following short answer questions. We’re excited to hear from you

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