Assistant General Manager, Licensed Cosmetologist

Assistant General Manager, Hair Color Bar

As the Madison Reed Hair Color Bar Assistant General Manager, you will be responsible for ensuring the client experience is seamless from arrival to departure. This role is important to our team members' performance and clients' Hair Color Bar experience through learning more about our clients' diverse expectations, needs, and delivering service that acknowledges their uniqueness. The Assistant General Manager is the expert on Madison Reed, including consultations, color services, hair care products, blowout services, unlimited roots membership program and subscriptions while providing services to Hair Color Bar clients and leading the team.

What you'll do:

• Manages, guides, and coaches the Hair Color Bar team on a daily basis.
• Achieves monthly sales & business goals and other leading Key Performance Indicators (KPI's).
• Manages employee schedules based on forecasts and business needs.
• Manages labor and hours budgets based on forecasts and business trends.
• Engages with clients to deliver a distinct and delightful client experience, mapped to their diverse needs, resulting in future client engagement with the Hair Color Bar
• Actively works in all positions including Colorist and Associate Colorist, providing services.
• Support recruitment and networking efforts in partnership with talent acquisition to identify new team members.
• Develop team members within their respective hubs to reflect the diverse customers, partners, and employee populations.
• Coaches and develops team members to ensure the highest level of team culture, client satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
• Resolves and follows up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) and client satisfaction survey (CSAT)
• Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines.
• Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras and phones.
• Utilizes all Madison Reed systems to efficiently manage the business and drives retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS)
• Work a variety of shifts to support business initiatives working various shifts such as evenings, weekends and holidays as needed.

Who you are:

• 1+ years of operational management experience, with 2+ years' experience working in a service-oriented business
• Based on state requirements, Cosmetology/Hairdressing license required hours completed to perform hair color services
• Proven track record of communication, problem solving & troubleshooting skills
• Ability to multitask in a fast-paced environment
• Exceptional organizational skills with high attention to detail, identifying critical and less critical activities and tasks and adjusting priorities as necessary
• Computer skills and POS (Point of Sale) system experience are desired

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, to my employment and Madison Reed business. Message and data rates may apply. Text "STOP" at any time to cancel.

Physical Demands:

While performing the duties of this position, team members will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Big on Benefits

The Perks? Glad you asked...

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100% Company Paid Mental Health Benefits through Talkspace
• HSA Employer Contributions and FSA Options
• 401k Participation
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights
• But wait, there's more…

We are Madison Reed.

We're disrupting a $50 billion industry.

Since 2013, we've offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men's line launched in 2020, we're shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.