Volkswagen Service Manager

2 weeks ago

Morgantown, United States Martin Automotive Group Full time
Job DescriptionJob Description

Martin Automotive Group is seeking a Service Manager to join our team at our Volkswagen location. We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.

Responsibilities:

  • Establish goals and objectives for the department and develop plans to meet them.
  • Coordinate and administer an annual budget for the service department.
  • Direct and schedule all activities of the service department employees.
  • Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
  • Conduct monthly meeting with service department employees.
  • Monitor service technician’s payroll records and establish competitive compensation plans for service department employees.
  • Establish and maintain positive relationships with customers to encourage repeat and referral business.
  • Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
  • Marketing of service department through all available channels.
  • Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
  • Follow up with customers on unsold repairs.
  • Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.
  • Perform quality checks on completed repairs.
  • Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
  • Ensure that work areas and customer waiting areas are clean and comfortable.
  • Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
  • Collect accounts receivable for service work.
  • Follow up with parts department on part orders to ensure parts availability.
  • Maintain and safeguard company assets (i.e. vehicles and equipment).
  • Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
  • Any other duties as assigned.

Requirements

  • Five years of automotive in auto repair facility.
  • Two years in a dealership setting
  • Import experience preferred
  • Dealer Track experience preferred, but not required
  • Excellent communication and customer service skills with strong focus on CSI
  • Strong computer & phone skills (Internet, MS Outlook, CRM)
  • Current, valid driver’s license, and clean MVR

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401k
  • Paid Holidays
  • Weekly Paychecks

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