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Customer Service Representative- Telecommunications

2 months ago

Santa Ana, United States Diamond Executives Full time
Job DescriptionJob Description

Being a Customer Service Representative involves more than the acquisition and sales process. We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions. Our client partners take the guesswork out of the initial process by administering pre-qualified leads and sharing insight on sales discounts and services for local neighborhoods. This head start helps to guide you and fellow Customer Service Representatives when developing daily or weekly sales plans. If you are looking for a position where problem-solving, working with people, business development, and communication are all at the forefront, our Customer Service Representative position fits you.
 

Our success at Diamond Executives lies in our team members and clients working together to bring technology solutions to the local region. We aim to utilize customer service, sales, and marketing skills to increase customer acquisition for our client. As one of the top telecommunication companies in the world, they are continuously evolving and implementing new technologies in neighborhoods nationwide. Our Customer Service Representatives work to increase understanding of new products and services among those in our local region by direct contact with consumers.
 

Responsibilities of the Customer Service Representative Position:

  • Communicate directly with local consumers to initiate and achieve customer acquisition and sales goals
  • Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communities 
  • Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
  • Attend training sessions with other Verizon Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
  • Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process
 

Qualifications for a Successful Customer Service Representative: 

  • High school diploma or equivalency required
  • Associate's or two-year program degree is encouraged
  • Experience in customer service, sales, marketing, community outreach, business, or leadership is preferred
  • Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Service Representatives
  • Ability to implement marketing and sales tactics when given appropriate training
  • Appetite for learning and developing management skills to assist in office operations
 

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