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Customer Service/Servicing Representative
4 months ago
We are GROWING and are seeking an Insurance Customer Service Representative either licensed or someone who is willing to obtain their license(s), who will professionally represent our company and provide excellent agency support. You'll need to be out-going, punctual and dependable with excellent communication skills in addition to an excellent work ethic.
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Contribute to agency success with promoting new business, cross-selling, and excellent customer service.
Establish and develop customer relations and follow-up with customer in a timely manner.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance policies, eligibility, coverages, policy changes, claims, and billing clarifications.
Respond to client inquiries through phone, email and in person interactions. And document every interaction in client's account.
Handle all incoming claim calls from customers and follow-up.
Be a team player, participate in regular team meetings and brainstorming sessions.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Career minded vision.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
No insurance experience required but must be willing to learn
