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Assistant Manager
3 months ago
The primary responsibility of the Assistant Manager is to oversee the daily business operations for the store you are assigned to under the direct supervision of your stores manager. When the manager is not present you are fully in charge and responsible for your store. Duties include but are not limited to opening and closing the store, managing all teams, cleaning and maintaining all equipment and ensuring products are fresh and up to Froggy’s quality standards while also helping the team handle customers' questions and complaints.
Job Title: Assistant Manager
Reports to: Manager
Status: Hourly
Function: Provide the highest-quality and results-oriented leadership daily while protecting and
growing the Froggy’s brand.
Requirements
Physical Requirements
Must be able to lift 50lbs
Must be able to Clean deep fryer and Hood vents
Ability to stand for long hours at a time and work in a fast-paced environment
Schedule Requirements
Must be able to work over 40 Hours per week when needed
Must be able to work 5 days in a row
Must be able to commit to working full shifts on Sundays and Mondays (Open to Close) due to the manager being off
Must be willing and able to arrive 30 minutes prior to the store opening when needed
Must be able open the store by 6:00 am daily
Must be able to stay until 4:30 pm when needed inorder to close properly
Must be able to cover shifts when needed if issues arise Fridays and Saturdays
Professional Requirements
Must be able to read and write english
Must be able to work 3 Positions - Front end, Kitchen Prep, and Grill (Paid Training)
Need to be able to complete and pass the Servsafe Course
Need to be able to complete the sexual harassment training
Responsibilities
Daily Operations
Follow and complete the Daily Operations work procedures checklist
Properly open and close the store and registers
(Refer to In Depth Closing list and In Depth Opening list procedures)
Properly clean the deep fryer when needed and bring out to the oil bin
(Refer to deep fryer cleaning guide)
Input all orders into POS
(Refer to Employee Training Slideshow)
Make food orders accurately
(Refer to Employee Training Slideshow)
Clean and maintain store throughout the day
(Refer to Teams Daily Operations Procedures)
Ensure that the Daily Prep List is completed before 11AM
(Refer to your stores Prep List)
Maintain the stores appearance at all times
(keep the store clean and organized)
Everything should be filled, stocked and cleaned daily
(Refer to Teams Daily Operations Procedures)
Provide excellent customer service at all times
Ensure that all customers are being properly acknowledged and taken care of quickly and efficiently
(Refer to Front End Customer Service)
Ensure that any complaints or issues are handled properly
(Refer to How to handle an unhappy customer guide)
Ensure that all phone orders, text orders and confirm and all online orders (including third party apps) are all being handled and completed quickly so that they are ready for the customers or drivers arrival
Go above and beyond to make their transaction memorable and great
Handle Catering orders and corporate Accounts
Be knowledgeable on how to take catering and corporate account orders. Be able to answer any questions and fulfill requests.
Handle and help prepare catering orders and corporate accounts when needed
Make sure all catering and corporate accounts are handled properly before the orders leave the store
Help with invoices and Billing
Receiving distributors orders and making corrections if there is discrepancies
Sending items back when wrong
Paying attention to credits needed and Following up with them
Make Sure the invoices are marked correctly for the credits needed
Leadership
Be a leader…Not a boss
Mentor, Motivate, Inspire and train your Team
Manage call outs as needed
Notify your manager of important issues ASAP
Keep team busy at all times
Assist and answer calls, text or emails from staff. (Even on days off we may have something critical)
Make daily lists of things that need to be done
Assist in training new and current staff
Control the work environment (make it enjoyable but productive)
Assist in handling the needs of the team
Make sure breaks are being taken (team members first)
Make sure conversation going on are appropriate
Scheduling
Assist the manager with maintaining team schedules
Communicate needs of the team
Find and fill issues in schedules
Mediate scheduling conflicts
Adjust schedules due to sales (spikes, dips and catering) and sending people home early
Assist with call outs (Speak to manager to fill it yourself or find the coverage)
Handle sending staff home during slow times when needed
Ordering and Managing the Inventory
(Refer to detailed list of contacts in store office)
Daily Ordering
Chris Martineli (Rolls, Wedges, Rye Bread and Party Wedges)
Reach out through either a phone call or text to update rolls, wedges and catering wedges needed for the next day
Calling in and following up on catering bread orders - If you call in a catering wedge and the bread distributor doesn’t get back to you by the same night, you should be reaching back out to them with another text or phone call. Initial them after the wedge is confirmed.
Weekly Ordering
SYSCO
Order through Sysco Application (Use only the Master List)
Orders must be placed on Sundays and Wednesdays each week
Deliveries are dropped off on Mondays and Thursdays
Restaurant Depot (Bob)
Use the Google Forms to place order (use @myfroggys.com email)
Orders must be placed on Sundays and Wednesdays each week
Deliveries are dropped off on Mondays and Thursdays
Sliced Bread Ordering/ Pick up
Order from Stephen Perrault
Arnold Bread
White
Wheat
Pick up from Grocery Store (if needed)
Arnold Bread
White
Wheat
Bi-Weekly Ordering
Top Shelf Bakery (Joe Tea Chips and Drinks)
Call Steve Racca as needed
As Needed Ordering
Pepsi
Reach out to Pepsi rep as needed
Coke
Use the Coke App or Website to order as needed
Thomas o Miller (Hot Coffee)
Call Thomas o Miller as needed (only use Designated list of items)
Coffee Labs (Cold Coffee)
Use Wholesale Account Log in and place orders as needed
Gluten Free Rolls
Text Jackson (Gluten Free Oasis)
Auto Deliveries
Cintas
Is delivered each week automatically
You can update if you need to make changes through your sales rep or on the website
Ways to help manage the Inventory
Follow the Guidelines of how much products to keep and keep it updated
Use the bread tracking sheets
Use the Pulse app to track items in the POS
Help Maintain Labor and Food costs
Assist manager in maintaining the labor percentage
Refer to the Pulse app for real time labor reports
Send team home early if the store is slow
Call in extra help when needed
Assist manager in maintaining the food cost percentage
Make sure that your team understands portion control (Refer to pre cut weight sheet)
Make sure your team understands Froggy’s food quality control standards
Keep mistakes to a minimum
Checking in orders as they arrive for missing or faulty products
Rotate products correctly (FIFO)
Know your most profitable products
Don’t over order and don't under order
Making sure to get credits for bad or faulty products