Member Services Associate

4 weeks ago


Champaign, United States Stephens Family YMCA Full time
Job DescriptionJob DescriptionDescription:

The Member Services Associate at the Stephens Family YMCA responds to member and guest needs and promotes memberships and programs. As part of the member services team, the Member Services Associate maintains a supportive, positive atmosphere that welcomes and respects all individuals.


ESSENTIAL FUNCTIONS

  • Support the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
  • Provide excellent customer service to members, guests and program participants in person at the YMCA and on the phone.

PRINCIPAL RESPONSIBILITIES

  1. Provide information on all membership opportunities along with tours of our facility.
  2. Provide information on all programs offered at the Stephens Family YMCA.
  3. Process registrations for memberships (including taking photo IDs) and programs.
  4. Complete building opening and closing procedures in a secure and timely manner.
  5. Manage cash drawer: ensure cash drawer security, receipt transactions and perform end-of-shift close out procedures.
  6. Operate phone system (answer incoming calls, respond to questions, transfer calls, take messages, etc…)
  7. Greet and engage all members verifying active membership status and ensure all guests have been verified in Raptor before entering facility.
  8. Complete office duties including filing, photocopying, typing, cleaning, etc…
  9. Stay informed of daily information including changes to membership, programs, schedules and/or policies as presented in Outlook (email and calendar).
  10. Learn and utilize Daxco operations system.
  11. Arrive on time for scheduled shifts. Inform supervisor in a timely manner of planned absences and find a replacement for scheduled hours.
  12. Make sound judgements in emergency situations.
  13. Complete incident and accident reports as needed and submit to Membership Director.
  14. Attend all required staff meetings.
  15. Perform other duties as assigned.

QUALIFICATIONS

  1. Knowledge of Stephens Family YMCA Policies and Procedures
  2. Excellent interpersonal and problem solving skills.
  3. Ability to connect with people of diverse backgrounds.
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.

EFFECT ON END RESULT

When all responsibilities are fulfilled, the YMCA will benefit from the following:

  1. High quality membership services.
  2. Strong, positive relationship relationships with YMCA members and guests.
  3. A positive, welcoming environment.
Requirements:




  • Champaign, United States State Universities Retirement System of Illinois Full time

    Job DescriptionJob DescriptionServe in a Member Service Representative role in one of the following SURS departments: Call Center, Counseling, Death & Disability, Employer Services, Insurance, Pay Benefits, PREP, Retirement, Retirement Savings Plan (see department descriptions below).SURS is the administrator of a cost-sharing, multiple-employer, public...


  • Champaign, Illinois, United States SBM Management Services Full time

    Facility Maintenance Specialist Operations Frontline Jobs Description Position at SBM Management Services SBM Management Services is seeking a Facility Maintenance Specialist to contribute to our commitment to excellence. We are in search of a diligent and reliable individual to join our team as we expand. This role is ideal for someone who is dedicated to...


  • Champaign, Illinois, United States Aspen Tap House Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Server Support Associate to join our team at Aspen Tap House. As a Server Support Associate, you will play a critical role in ensuring that our guests have an exceptional dining experience.Key ResponsibilitiesAssist servers with clearing and cleaning tables in a timely and efficient...


  • Champaign, Illinois, United States Gordon Food Service Full time

    We are seeking a highly motivated and detail-oriented Production Associate to join our team at Gordon Food Service. As a key member of our production team, you will be responsible for ensuring the efficient and safe production of our food products.Key Responsibilities:Assist in the preparation and packaging of food productsOperate and maintain production...


  • Champaign, Illinois, United States Noodles & Company - IWI Ventures Full time

    Job OverviewNoodles & Company is not just a quick-service eatery; we are a fast-casual dining establishment that prioritizes fresh, wholesome ingredients. We are seeking Culinary Service Associates to enhance our front-of-house operations as cashiers, servers, or curbside specialists. Additionally, we are looking for back-of-house kitchen personnel. Our...

  • Member Specialist

    3 hours ago


    Champaign, Illinois, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Member Specialist to join our team at Walmart. As a Member Specialist, you will be responsible for providing exceptional customer service to our members, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide member service by maintaining exit areas, reviewing member receipts, and acknowledging...


  • Champaign, United States Mach 1 Stores Full time

    Job DescriptionJob DescriptionMach 1 Stores of Champaign, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work...


  • Champaign, Illinois, United States Oak View Group Full time

    Company Overview:Oak View Group is a premier entity in venue development, management, and exceptional hospitality services within the live event sector. We provide a comprehensive suite of solutions for a selection of top-tier venues and a distinguished clientele that includes some of the most prominent arenas, convention centers, music festivals, performing...


  • Champaign, Illinois, United States Carle Health Full time

    Job OverviewPosition: Patient Service Representative - EyeDepartment: Ophthalmology/Optometry - CPGSchedule: Monday to Friday, 8:30 AM - 5:30 PMEntity: Carle FoundationEmployment Type: Full-TimeJob Category: Clerical/AdminLocation: Outpatient ServicesExperience Required: 1 - 3 YearsEducation Required: Associate's Degree or equivalent experienceShift:...

  • Vision Associate>

    3 months ago


    Champaign, United States Walmart Full time

    Walmart - 2610 N Prospect Ave - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] - As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist customers with special orders; Maintain and secure inventory; Assist...


  • Champaign, United States Mach 1 Stores Full time

    Mach 1 Stores of Champaign, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work at a favorite stop in your...


  • Champaign, United States Mach 1 Stores Full time

    Job DescriptionJob DescriptionMach 1 Stores of Champaign, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work...


  • Champaign, United States CEFCU Full time

    Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are...


  • Champaign, Illinois, United States Spherion Full time

    Job OverviewWe are excited to present a full-time contract position that allows you to leverage your exceptional customer service abilities within a reputable healthcare organization.Position SummaryThe HR Service Center Associate serves as the primary contact for inquiries and requests from current and former employees, as well as management. This role...

  • Customer Service

    3 months ago


    Champaign, United States Jenny Craig Full time

    ** Customer Service / Stock Associate - Part-Time** **Job Category****:** Retail Centers **Requisition Number****:** JENNY005550 Showing 1 location **Job Details** **Description** As a world leader in delivering effective weight management solutions, Jenny Craig offers a unique program with one-on-one support for our clients. We are masters in weight...


  • Champaign, United States Mach 1 Stores Full time

    Mach 1 Stores of Champaign, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the action is? Would you like to work at a favorite stop in your...


  • Champaign, United States Carle Health Full time

    Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service sta Customer Service, Sales Associate, Member Service, Retail, Healthcare, Customer


  • Champaign, United States Mach 1 Stores Full time

    * 16-Feb-2022 to 14-Mar-2022 (EST) * Champaign, IL, USA * 15.00 * Hourly * Part Time *Health Insurance, Vacation Time, Shift Differential, 401K* **Mach 1 Stores** of Champaign, Illinois is looking to hire an **Entry-Level Customer Service Associate****keep reading!**For our entry-level customer service associates, there are **AM, PM, and Overnight...


  • Champaign, Illinois, United States SBM Management Services Full time

    Facility Maintenance Specialist Operations Frontline Jobs Description Position at SBM Management Services SBM Management Services is seeking a Facility Maintenance Specialist to contribute to our mission of excellence. We are in search of a diligent and reliable individual to join our team as we expand. This role is vital for those who are committed to...


  • Champaign, United States Mach 1 Stores Full time

    * 16-Feb-2022 to 15-Apr-2022 (EST) * Champaign, IL, USA * 16.00 * Hourly * Overnight *Health Insurance, Vacation Time, Shift Differential, 401K* **Mach 1 Stores** of Champaign, Illinois is looking to hire an **Entry-Level Customer Service Associate****keep reading!**For our entry-level customer service associates, there are **Overnight shifts...