Parts & Service Advisor
2 months ago
Role: Full-Time Parts Advisor with benefits
Location: Holstein, Iowa
Facility: Vollmar Motors Chevrolet
At Vollmar Motors our parts department shares a critical role in our certified service and dealership operations. We are looking to add a team member to our existing team. In this role you'll help our customers and internal departments with their parts and service needs. Come join our team of people who help make a difference
Job duties for the Parts Advisor include:
- Greets customers in a timely, friendly manner and obtains vehicle information.
Provides customers and departments with information about accessory parts and specials.
Answers telephone calls, indicates prices and provides any other information.
Ensures that internal requests for parts are invoiced on the after-sales department work order.
Helps advise service customers about necessary service for routine maintenance when necessary
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test when the service manager is not able to.
- Explains the work performed and the repair order charges to the customer.
Bill out parts invoices and repair orders
Handles customer complaints.
- Schedules service appointments.
Helps customers with their My GM Rewards Points on accessory or parts purchases
Ensures that all the customers receive their copies of the invoices.
Receives credit for returned parts, ensuring that there is an initial invoice or invoice number, in order to confirm the purchase and the price.
Keeps files organized containing work orders, invoices, insurance estimates and specially ordered parts.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with manager, when necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment.
Replenishes assigned stock and receives freight orders.
Reviews body shop estimates to ensure that parts ordered are appropriate and that the prices match those on the estimates.
Organizes orders to be delivered to the body shop and ensures that all parts are labelled with the name of the customer and the job number.
Organizes orders for shipping or delivery purposes, or for daily pickup.
Notifies the service manager of out-of-stock items or when shop equipment requires immediate attention.
Locates an external source for out-of-stock parts and places an urgent order, if necessary.
Notifies the service manager and the customer as soon as specially ordered parts come in.
Distributes parts and shop tools ordered by the technicians and follows up.
Keeps up-to-date on all new and improved parts and products.
Helps receive and inventory parts merchandise daily
Cooperates in keeping the parts department clean.
Maintains a professional appearance.
Performs other tasks, based on management requirements and instructions.
Desired Education & Qualifications
High School diploma and 5+ years of work experience in sales and/or parts and service. Mechanical and technical aptitude is needed.
Desired Knowledge, Skills & Abilities
Ability to learn how to operate a parts database system for both OEM and internal use
Ability to operate basic office equipment (i.e. phone, computer, copiers, printers, etc.)
Computer literate with basic keyboarding skills
Working knowledge Microsoft Word and Excel is needed
Excellent oral and written communication skills are essential.
Excellent customer service and organizational skills.
Ability to function well as a member of a team.
Working knowledge of the automobile industry and auto parts
Must be quality and safety conscious and maintain safe and sanitary working conditions.
Ability to maintain a presentable appearance & demeanor
Compensations
- Depends on experience
Benefits
- Health / Dental / Vision
- Weekends off
- Voluntary Supplemental & Life Insurance
- Retirement plan
- Paid Holidays
- Paid Time Off
- Leaves of Absence
- Clothing Uniform Allowance
______________________________________________________________________________
Note: **All duties and requirements are essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. It will be handled on a case-by-case basis. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. This document does not create an employment contract, implied or otherwise.
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