Customer Service Specialist

4 weeks ago


Canonsburg, United States Heeter Printing Co Full time
Job DescriptionJob DescriptionDescription:

Heeter Printing is a top 100 Employer in Pittsburgh.

We are a service leader among single-source providers of complex print, direct mail, fulfillment, and digital marketing to the healthcare, pharmaceutical, casino, retail and education industries. For almost 75 years, Heeter has served marketers and other organizations by investing in the most advanced resources to ensure our facilities are equipped with the latest technology and software applications to meet the print and digital communication needs of our customers.


Our talented Customer Service team is now hiring a Customer Service Specialist to manage client projects, implement account plan activities, and represent our operations capabilities. In this role, you will be empowered (and expected) to recommend new ideas and perspectives that allow us to continue to evolve our approach to servicing customer accounts. You will play a pivotal role in our business by optimizing our processes to ensure maximized productivity, growth and development.


The ideal candidate will demonstrate:

  • previous experience managing print production, wide-format, marketing, advertising or similar products
  • a thorough, project management approach to work with the ability to coordinate many smaller details into larger projects
  • a steady, calm approach to problem solving within a team environment
  • the ability to sustain a high level of activity daily with quick response to emails and phone calls from external and internal partners
  • the ability to communicate information and ideas in a direct, concise manner

Position expectations:

  • Serves as primary point of contact for internal and external clients resolving outstanding issues, complying with customer requests and responding to client inquiries.
  • Writes job tickets to ensure production team has all information to ensure success: identify client brand rules, job specifications, design requirements, material, quality, quantity, delivery requirements and timeline.
  • Monitors production process, attends daily production meetings, communicates concerns and proactively seeks solutions.
  • Completes monthly billing for all managed jobs.
  • Champions new technologies, collaborations, and improved processes to implement best practices.
  • Fluent in using a computer/email, Microsoft suite, and learning new applications/platforms. Heavy focus on being able to learn and use our specific customer interface system.
Requirements:

Education and Experience

  • Familiarity with the print industry is highly preferred, experience within a manufacturing, production and distribution environment is strongly preferred.
  • 2 or more years’ experience in a customer service role is preferred.
  • High school diploma or GED required; College degree focused on Marketing, Communications, or Business preferred.


  • Canonsburg, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also Customer Service Specialist, Customer Service, Spanish, Bilingual, Specialist, Retail


  • Canonsburg, United States Heeter Printing Co Full time

    Job DescriptionJob DescriptionDescription:Heeter Printing is a top 100 Employer in Pittsburgh.We are a service leader among single-source providers of complex print, direct mail, fulfillment, and digital marketing to the healthcare, pharmaceutical, casino, retail and education industries. For almost 75 years, Heeter has served marketers and other...


  • Canonsburg, United States Crown Castle USA, Inc. Full time

    Customer Retention Specialist - CUSTO011096 DESCRIPTION/RESPONSIBILITIES: Position Title: Customer Retention Specialist (P2) We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We...


  • Canonsburg, Pennsylvania, United States Family Dollar Full time

    Family Dollar - 594 W PIKE ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Marketing Specialist

    3 weeks ago


    Canonsburg, United States Andritz Group Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions tha Marketing Specialist, Marketing, Specialist, Processing, Manufacturing, Business Services, Metal, Equipment


  • Canonsburg, Pennsylvania, United States Select Medical Full time

    Join our team at a well-known healthcare center located in McMurray, PA as a Patient Service Specialist. As a vital member of our team, you will play a crucial role in ensuring every patient's visit is seamless and exceptional.Embrace the opportunity to advocate for patients at the front desk, handle communication via email and phone, manage payments, and...


  • Canonsburg, United States First Commonwealth Bank Full time

    First Commonwealth Bank Financial Solutions Specialist Canonsburg , Pennsylvania Apply Now As a First Commonwealth Financial Solutions Specialist I you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering...


  • Canonsburg, United States USG Insurance Services Full time

    ARS Position: Agency Relationship Specialist Location: Canonsburg, PA Company: USG Insurance Services, Inc. / USG Holding Job Title: Agency Relationship Specialist Compensation: Salaried position, pay based on qualifications of applicant Hours: Full-time (40 hours per week) M-F 8:30-5:00, The Agency Relationship Specialist will work in the Canonsburg,...


  • Canonsburg, United States NovaCare Rehabilitation Full time

    Overview: Bilingual Customer Service Representative Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist...


  • Canonsburg, United States Taco Bell Full time

    Openers - Cashiers / Customer Service Canonsburg, PA Looking for daytime work? The Opener/Days schedule is looking for employees who are able to work during the morning/early afternoon. Opening times vary by restaurant. Schedules for Openers can start as early as 6:00am. Dayshift typically ends by 4:00pm. Shift Length and specific Start/End times will vary...


  • Canonsburg, United States USG Insurance Services, Inc. Full time

    Job DescriptionJob DescriptionARSPosition: Agency Relationship SpecialistLocation: Canonsburg, PA Company:  USG Insurance Services, Inc. / USG HoldingJob Title:  Agency Relationship SpecialistCompensation: Salaried position, pay based on qualifications of applicantHours: Full-time (40 hours per week) M-F 8:30-5:00, The Agency Relationship Specialist...


  • Canonsburg, United States USG Insurance Services, Inc. Full time

    Job DescriptionJob DescriptionARSPosition: Agency Relationship SpecialistLocation: Canonsburg, PA Company:  USG Insurance Services, Inc. / USG HoldingJob Title:  Agency Relationship SpecialistCompensation: Salaried position, pay based on qualifications of applicantHours: Full-time (40 hours per week) M-F 8:30-5:00, The Agency Relationship Specialist...


  • Canonsburg, Pennsylvania, United States USG Insurance Services Full time

    ARSPosition: Agency Relationship SpecialistLocation: Canonsburg, PACompany: USG Insurance Services, Inc. / USG HoldingJob Title: Agency Relationship SpecialistCompensation: Salaried position, pay based on qualifications of applicantHours: Full-time (40 hours per week)M-F 8:30-5:00,The Agency Relationship Specialist will work in the Canonsburg, Pennsylvania...


  • Canonsburg, United States USG Insurance Services, Inc. Full time

    Job DescriptionJob DescriptionARSPosition: Agency Relationship SpecialistLocation: Canonsburg, PA Company:  USG Insurance Services, Inc. / USG HoldingJob Title:  Agency Relationship SpecialistCompensation: Salaried position, pay based on qualifications of applicantHours: Full-time (40 hours per week) M-F 8:30-5:00, The Agency Relationship Specialist...


  • Canonsburg, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy McMurray: 4120 Washington Road, McMurrya Pa 15317. Do you have a passion for helping others? At the Massage Envy McMurray franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, were committed to delivering an excellent experience and growing...


  • Canonsburg, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy McMurray: 4120 Washington Road, McMurrya Pa 15317. Do you have a passion for helping others? At the Massage Envy McMurray franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Crew Members: Cashier

    4 weeks ago


    Canonsburg, United States Taco Bell Full time

    Crew Members: Cashier / Customer Service Canonsburg, PA The Crew Members: Cashier / Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? * Free Meals during your shift * Flexible Scheduling * Fun Work...


  • Canonsburg, United States Ross Staffing Full time

    Job DescriptionJob DescriptionWe are currently recruiting for a full-time, direct hire career opportunity. Full benefits and competitive salary are included. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for technical order entry, solving customer issues, and handling general...

  • Land Owner Relations

    1 month ago


    canonsburg, United States Softtek Integration Systems Full time

    On a daily basis, the Customer Service/Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following:A broad range of administrative support and document manageme...

  • Crew Members: Cashier

    4 weeks ago


    Canonsburg, United States KFC Taco Bell Full time

    The Crew Members: Cashier / Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? Free Meals during your shiftFlexible SchedulingFun Work EnvironmentPaid TrainingAdvancement OpportunitiesCompetitive...