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Client Service Representative

2 months ago

Norman, United States Top Quality Doors, LLC Full time
Job DescriptionJob Description

Our team is growing, and we’re looking for our next problem-solving client service representative/dispatcher. We’re looking for an organized team member to help our growing client base and field team prioritize service calls. You'll be responsible for handling client requests and complaints and preparing the work schedule. You’ll also communicate with clients and field units using telephones and messaging apps. You must have data entry experience, basic computer skills, and excellent interpersonal skills. If this sounds like something you would enjoy, apply today


Benefits offered: PTO, 6 paid holidays, paid membership to Legal Shield for the team member and their family, paid subscription to a Primary Care Physician for the team member, and health insurance with Blue Cross and Blue Shield for the team member. Optional benefits to be paid by team member: AFLAC, add family members to health insurance with Blue Cross and Blue Shield. add family members to subscription to Primary Care Physician, and membership in IDShield for team members and family members. Logo shirts are supplied.


Resumes will be reviewed and interview applicants selected starting September 23rd. Interviews will be scheduled starting September 30th.

Compensation:

$17 - $26 hourly

Responsibilities:
  • Manage incoming phone calls, emails, postal mail and texts/chats
  • Create and maintain records for client orders, parts ordering and filing of documents
  • Scheduling of client’s service, sales and/or installation appointments
  • Dispatching of field team members while monitoring the route, status and weather to coordinate, prioritize and adjust scheduling
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Collect information from clients, internal and external, to manage and update the client database with complete and accurate information
  • Outbound calls to promote, remind and schedule clients for recurring preventive maintenance
  • In-person dealings with clients, vendors and sub-contractors, including purchasing transactions in our office
  • Assist Management with creation and refinement of processes and systems
  • Contribute to team efforts by accomplishing other tasks as needed
Qualifications:
  • Ability to stay calm, composed, and professional especially in emergency situations and with excited clients
  • Excellent oral and written communication skills, in English
  • Proficiency with Microsoft Office Suite and Google Suite
  • Experience with Service Titan and monday.com is desired but not required
  • Highly organized and able to handle multiple projects accurately and manage time efficiently.
  • Basic math skills with experience in collecting client payments
  • Expert in computer operation with data entry and record keeping
  • Ability to identify errors and solve problems through critical thinking, sometimes outside the traditional ‘box’
  • Able to work independently, with little supervision, while representing the values and goals of the company
  • Must be able to sit for extended periods of time
  • Must be able to engage in repetitive motions, especially of arms and wrists
  • Must be able to pass a background check
  • Must be able to pass drug screening at federal qualifications
  • Must have valid Driver’s License and good driving record
  • Must be able to lift objects up to 20 pounds, sometimes overhead
  • Must be able to reach, stand for periods of time, grasp, move, feel, touch, see (including color, depth perception or clarity), and hear (including receiving detailed information orally or making fine discriminations in sound)
About Company

We are a service, sales and installation company specializing in garage doors, garage door operators, custom gates and access control systems for residential and commercial applications.


To assist team members at Top Quality Doors to function together as a team and work toward a common goal, the following core values were established as a set of guiding principles:

  • Committed to Knowledge and Adaptability
  • Honor and Respect
  • Quality
  • Communication
  • Good Stewards