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IT Help Desk Technician

4 months ago

Henderson, United States Executive Energy Management Full time
Job DescriptionJob DescriptionSalary: $18.00 - $20.00 per hour depending on experience

Join our fast-growing, dynamic and SUCCESSFUL company You will work in a fast paced and
challenging environment that constantly expands our Help Desk Technicians' skillsets.
The selected candidate will be put into a Level 1 or 2 technician position and will be responsible for various
duties needed to maintain and support a telemarketing company's production. The environment supported
contains 600+ desktops, Windows servers of various roles, as well as network infrastructures.


Duties include, but are not limited to:

  • Perform computer imaging, software installations, and maintain technology inventory.
  • Provide end-user support and problem resolution for desktop computers, laptop/notebook
    computers, printers and other peripheral hardware, and software applications.
  • Utilize our trouble-ticketing system to document your work and facilitate communication with our
  • Utilize our support technologies to provide remote-based support.
  • Respond to support requests and maintain resolution documentation.
  • Desktop and server hardware installations as well as applicable operating system installations.
  • Software installations and/or configuration on end user desktops, some servers, network devices,
    and other hardware.
  • Active Directory user and computer management as well as Group Policy review, creation, and/or
  • Creation of documentation relating to daily tasks.
  • Available to work mornings, evenings or weekends as needed for large-scale or high-priority projects.
  • Depending on experience, may serve as escalation point for level 1 help desk staff.
  • Depending on experience, possible overnight travel to remote collocations (minimal and as
    needed).


Not Required, but Definitely a PLUS

  • Configuration and modification of Asterisk based PBX phone systems.
  • Ability to configure, customize, and support typical Linux installations and distributions.
  • Understanding of file systems, performance monitoring and troubleshooting.
  • Experience with Windows Scripting (VBScript & Batch), PowerShell, Perl, and/or other command
    line (CLI) tools.
  • Basic understanding of High Availability computing and networking. (eg. Microsoft Clustering).
  • Ability to automate (script) repetitive tasks.


Requirements:

  • Ability to work well within a team.
  • Ability to perform assigned work in a consistent manner.
  • Experience with providing desktop support for Windows-based systems.
  • Logical, detail oriented, and able to communicate well both verbally and in writing.
  • 2-5 years minimum experience in a supporting role within an IT team.
  • Basic experience with network troubleshooting and administration.
  • Basic understanding of server architectures, hardware, RAID.
  • Basic to Moderate understanding of network protocols (TCP/IP, UDP), hardware & software network
    security, name services, and load balancing.
  • Moderate understanding of application & OS security, including virus scan management.
  • Active Directory experience beyond password resets and adding new user accounts.
  • Demonstrable problem analysis and resolution skills.
  • Must pass background check


Principals only. Recruiters, please don't contact this job poster. Please do not contact us with
unsolicited services or offers.