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Help Desk Technician II

2 months ago

Henderson, United States Roseman University of Health Sciences Full time
Job DescriptionJob Description

About Roseman University:

Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education. With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact. Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.

Position Summary:

The Help Desk Technician plays a crucial role in ensuring smooth and efficient technology operations for the university community. As the go-to person for technical support, you’ll guide and assist users across all levels with a range of PC-based software and hardware issues. You’ll be the face of our Technology Services Help Desk, delivering expert help and solutions. In addition, you'll provide dedicated support to the Roseman Medical Group (RMG) Clinic in Las Vegas, with occasional travel required to address on-site needs. If you’re passionate about tech and thrive on problem-solving, this role offers the perfect opportunity to make a significant impact.

Key Responsibilities:

  • Maintains assigned service requests in the Help Desk Ticketing System.
  • Provides end-user hardware and/or software support to all university constituents as directed; troubleshoots as needed.
  • Reports and receives technical requests, including supporting “field” and “walkin” service requests.
  • Maintains and troubleshoots student and employee network printers and copiers.
  • Prepares and configures computer hardware, including installation of appropriate software and phone equipment

Qualifications:

  • High School Diploma or equivalent is required; 3 years of experience required, or any combination of education, experience and training which provides the following Knowledge, Skills, and Abilities.
  • A+ certification or equivalent required. Other certifications such as Net+ and MCP are preferred but not required.
  • Dell Technician Certification is required (within the first 90 days of employment).
  • Maintains a Nevada drivers license, insurance, and a good driving record.
  • Experience in an academic environment is preferred but not required.

Why Join Roseman University?

At Roseman University, we're passionate about creating a vibrant and supportive community for everyone who walks through our doors. Our innovative Six-Point Mastery Learning Model® is not just a framework—it's the key to equipping our graduates with the skills and confidence to shine in their careers. When you join our team, you’re not just taking on a job; you’re becoming a crucial part of a mission to drive growth, success, and transformation. You’ll have the chance to shape the future, inspire excellence, and make a lasting impact on our students, faculty, and the wider community. Come be a part of something extraordinary

Who We Are

At Roseman University of Health Sciences, we're redefining the future of education and healthcare. We're not just transforming the way we learn and practice; we're inspiring a revolution. Imagine a place where discovery is not just encouraged but celebrated, where every idea and goal is valued and shared across our dynamic community. Here, you’re not just another face in the crowd—you’re an integral part of our collective journey. As a non-profit, we are deeply committed to making a real difference, working hand-in-hand to shape the next generation of healthcare professionals. Join us in this exciting endeavor and be a part of something truly impactful.

What We Offer

  • Medical, Dental, Vision plans to cover a variety of options
  • Retirement matching up to 7.5%
  • Employee Assistance Programs including Mental Health services
  • Generous Vacation and Sick leave for a phenomenal work-life balance
  • Paid Holidays
  • And additional employer paid benefits

Roseman University is an Equal Opportunity Employer

For more information about our mission, programs, and community, please visit our website: www.roseman.edu

What To Do Next

Apply through our Career Center at Roseman.edu Don’t miss the chance to join our dynamic team—apply today and start your journey with us