Assistant Service Center Manager
2 weeks ago
Assistant Service Center Manager Job Description
We are seeking a highly motivated and organized individual to join our team as an Assistant Service Center Manager. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for delivering exceptional service to our customers.
Responsibilities:
1. Assist the Service Center Manager in overseeing the day-to-day operations of the service center, ensuring smooth workflow and efficient service delivery.
2. Provide guidance and support to service center staff, including training, coaching, and performance management.
3. Collaborate with the Service Center Manager to develop and implement strategies to improve service quality and customer satisfaction.
4. Handle escalated customer inquiries or complaints, resolving issues in a timely and satisfactory manner.
5. Monitor service center metrics and develop reports to assess performance and identify areas for improvement.
6. Assist with managing inventory and supplies, ensuring adequate stock levels are maintained at all times.
7. Collaborate with other departments to streamline processes and improve service efficiency.
8. Conduct regular team meetings to communicate goals, expectations, and provide updates on performance and service center initiatives.
9. Stay updated on industry trends and best practices, recommending innovative solutions to enhance service quality.
10. Assist with scheduling and coordinating service appointments to ensure efficient use of resources and meet customer needs.
Requirements:
1. Previous experience in a customer service or managerial role, preferably within the service or automotive industry.
2. Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
3. Excellent problem-solving and decision-making abilities.
4. Exceptional customer service skills, with a focus on providing outstanding service to customers.
5. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
6. Proficient in using computer systems and software, including MS Office applications.
7. Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and customer needs.
8. Knowledge of service center operations, including inventory management and quality assurance practices.
9. Excellent communication skills, both verbal and written.
10. High school diploma or equivalent qualification. A degree in business management or a related field is preferred but not required.
Join our team as an Assistant Service Center Manager, and contribute to our mission of delivering exceptional service to our customers. Apply now
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