Automotive Service Advisor
4 weeks ago
Discover a fulfilling career with Marshall Chevrolet Co, a reputable automotive dealership located in Winchester, Illinois. We are in search of an enthusiastic and customer-focused Automotive Service Advisor to join our dynamic team. At Marshall Chevrolet Co, we prioritize customer satisfaction and take pride in delivering exceptional service to each individual who walks through our doors.
As an Automotive Service Advisor, you will act as the liaison between customers and our service technicians, ensuring a smooth and efficient process. Your responsibilities will include scheduling service appointments, providing detailed estimates, and offering personalized recommendations to meet each customer's unique needs. With a strong focus on customer service and maintaining a positive attitude, you will play a vital role in enhancing the overall customer experience at our dealership.
If you are a team player with excellent communication skills, a passion for assisting others, and a drive to exceed customer expectations, Marshall Chevrolet Co offers a supportive work environment where your contributions will be valued. Take the next step in your career and apply today
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Customer Service: Interact with customers, schedule appointments, and address inquiries and concerns.
Vehicle Assessment: Evaluate customer vehicles, determine necessary repairs, and provide accurate cost estimates.
Recommendations: Advise customers on recommended services based on vehicle condition and manufacturer guidelines.
Communication: Coordinate with service technicians to ensure timely completion of repairs and updates for customers.
Documentation: Maintain accurate service records, update customer files, and follow up on service satisfaction.
Requirements
Experience: Previous experience in customer service, preferably in an automotive environment.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
Automotive Knowledge: Basic understanding of automotive systems and services to assist customers and answer questions.
Organizational Skills: Strong organizational abilities to manage multiple tasks and prioritize customer needs effectively.
Interpersonal Skills: Ability to build rapport with customers, listen actively, and empathize with their concerns.
Professionalism: Demonstrate a professional demeanor, a positive attitude, and a strong work ethic in a fast-paced environment.
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