Customer Service Associate
2 weeks ago
ABOUT US
Family owned and operated since 1976, K&L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We are a small but growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our customers. If you are seeking an exciting career and an ‘all-access pass’ to the business and culture of wine and spirits, K&L Wine Merchants may be the perfect match
**This is a remote role**
WHAT WE’RE LOOKING FOR
Our ideal Customer Service Associate has awesome people skills, is passionate about what we do, and loves being part of a team. We’re looking for an enthusiastic conversationalist with equally great listening skills who is eager to offer product advice and general assistance to our customers by phone, email, and chat. If you are a positive, solutions-oriented professional who wishes to develop and share your expertise in wine, spirits, and beer we want to hear from you.
PRINCIPLE RESPONSIBILITIES
- Provide superior customer service and informed sales recommendations to our customers via phone and email (average of 40 - 60 calls per day primarily inbound, plus email correspondence)
- Accurately process all types of transactions: general sales, pre-arrival orders, wine club enrollments, local delivery and shipping orders, customer profile updates, etc.
- Monitor the company’s customer service email inbox, web-based help desk application, and chat functionality
- Work to provide solutions to a variety of customer service incidents such as incorrect order fulfillment, failed shipment/delivery, payment issues, etc.
- Develop expertise in domestic and international shipping protocols including regulations, scheduling, insurance, tax rates, weather warnings, and holds
- Regularly contribute product reviews to the website; write newsletter pieces and blog entries as assigned
- Attend staff education sessions and on/offsite events as requested
REQUIREMENTS
- 1-3 year's experience in retail customer service or other customer facing role
- Excellent verbal and written communication skills
- Demonstrated ability to project a positive, helpful demeanor when interacting with customers
- Proficient and expeditious with web browser and email applications
- Full-time, non-exempt position; at least one weekend day required
- Must enjoy a focused, desk-based work environment with heavy phone and email, particularly during October/November/December
- Conversant in Office 365
- Bachelor’s degree preferred
K&L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.
remote work
-
Customer Service Associate
1 month ago
Redwood City, United States Optimize Telecom Full timeJob DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while...
-
Customer Service Associate
2 weeks ago
Redwood City, United States Optimize Telecom Full time $42,000 - $50,000Job DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while...
-
Customer Service Associate
4 days ago
Redwood City, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $17.00 to $18.50 depending on job duty/position. $17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $17.50 = Clothing Sorter/Hanger, Hardware Sorter $18.00 = Bed & Bath, Books, CDC Ambassador, FOLI, Jewelry, Recycler,...
-
Customer Service Associate
1 month ago
Redwood City, United States Savers Value Village Full timeJob DescriptionJob DescriptionJob Title: Customer Service AssociatePay Range: Our starting pay ranges from $17.00 to $18.50 depending on job duty/position. $17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft$17.50 = Clothing Sorter/Hanger, Hardware Sorter$18.00 = Bed & Bath, Books, CDC Ambassador, FOLI,...
-
Customer Service Associate
1 week ago
Redwood City, United States Savers | Value Village Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $17.00 to $18.50 depending on job duty/position. $17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $17.50 = Clothing Sorter/Hanger, Hardware Sorter $18.00 = Bed & Bath, Books, CDC...
-
Customer Service Associate
2 months ago
Redwood City, United States Savers | Value Village Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $17.00 to $18.50 depending on job duty/position. $17.00 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $17.50 = Clothing Sorter/Hanger, Hardware Sorter $18.00 = Bed & Bath, Books, CDC...
-
Entry Level Customer Service Associate
2 weeks ago
Redwood City, United States Optimize Telecom Full timeWe are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Service Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Service Associates will have a competitive spirit, excellent communication skills, and...
-
Entry Level Customer Service Associate
2 weeks ago
Redwood City, United States Optimize Telecom Full time $45,000 - $55,000Job DescriptionJob DescriptionWe are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Service Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Service Associates will have a competitive spirit,...
-
Customer Service Representative
4 weeks ago
Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
-
Customer Service Associate
2 weeks ago
Redwood City, California, United States Cornerstone OnDemand Full timeCompany Overview:Cornerstone OnDemand is a leading provider in the field of workforce management solutions. We pride ourselves on delivering exceptional service and innovative solutions to our clients.Position Summary:The Service Specialist role is an excellent entry-level opportunity within our organization, designed for individuals eager to grow and learn...
-
Sales & Customer Service Associate
2 months ago
Redwood City, United States Massage Envy Franchising, LLC Full timeOverview Where Better Careers Begin! Massage Envy Redwood City @ 326 WALNUT ST in Redwood City, CA Do you have a passion for helping others? At the Massage Envy Redwood City franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...
-
Customer Service Associate
2 weeks ago
Redwood City, California, United States Cornerstone OnDemand Full timeCompany Overview:Cornerstone OnDemand is a leading organization in the realm of employee development and performance management. We are committed to fostering a supportive environment that encourages growth and innovation.Position Summary:The role of the Service Specialist is an ideal entry-level position within our retail operations, offering numerous...
-
Lead Retail Customer Service Associate
2 weeks ago
Redwood City, United States Fedex Ground Full timePOSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending...
-
Customer Service Representative
3 days ago
Redwood City, California, United States Savers Value Village Full timeJob DescriptionJob Title: Customer Service AssociateJob Summary:We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Savers / Value Village. As a Customer Service Associate, you will be responsible for creating an exceptional experience for our customers, donors, and team members.Key Responsibilities:Customer...
-
Customer Service Representative
3 days ago
Redwood City, California, United States Optimize Telecom Full timeAbout Optimize TelecomWe are a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences. As a Customer Service Associate, you will play a vital role in helping us achieve this goal.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In...
-
Customer Support Associate
3 months ago
Redwood City, United States AutoGrid Systems, Inc. Full timeAbout AutoGrid: Join a global high-performing team that is turning big data into our worlds cleanest, cheapest, most reliable source of power! AutoGrid provides best-in-class energy flexibility management solutions to regulated and deregulated utilities. Given the growth of the clean energy industry and AutoGrids role as a leader in this space, the company...
-
Customer Service
3 months ago
Redwood City, United States Stanford University Full time** Customer Service & Banking Associate, Gift Processing** **** New Job Summary * DATE POSTED 8 hours ago * Schedule Full-time * Job Code 4742 * Employee Status Regular * Grade E * Department URL * Requisition ID 93124 * Be the knowledge expert of Stanfords OGP (Oracle Gift Processing) & CARD (Constituent Alumni Record Database) database and the Gift...
-
Customer Service Representative
1 day ago
Redwood City, California, United States Savers | Value Village Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesCustomer...
-
Customer Service Representative
4 days ago
Redwood City, California, United States Grocery Outlet Full timeAbout Grocery Outlet:We are a leading retailer of grocery products, committed to providing our customers with the best possible shopping experience. Our mission is to touch lives for the better, and our vision is to be the first choice for bargain-minded consumers in the U.S.Our Values and Behaviors:Customer Focus: We are dedicated to providing exceptional...
-
Customer Service Representative
6 days ago
Redwood City, California, United States AAA Northern California, Nevada & Utah Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Associate at AAA Northern California, Nevada & Utah. As a key member of our team, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and...