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Practice Administrator

3 months ago

Woodway, United States Integrative Emergency Services Full time
Job DescriptionJob Description

Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). Current need is to provide support at 2 Baylor Scott and White facilities. BSW Hillcrest in Waco, TX, 76712 and BSW in Marble Falls, TX, 78654. Work will be performed in a Hybrid capacity with minimum 1x a week at BSW in Waco and minimum 1x a month at BSW Marble Falls. Although Hillcrest and Marble Falls will be primary sites, Practice Administrators are subject to traveling to and/or supporting other facilities based on organizational needs. 

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  • Establish and maintain strong relations with Medical Directors, Administration, Managers, and Clinicians, nursing, hospital, PA and other IES personnel.
  • Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to clinicians. Ensure all shifts are covered and resolve call outs in a timely manner.
  • Provide administrative support to the department to include the Medical Directors, clinicians, and support staff. Facilitate connections with appropriate personnel for further assistance when required. Assist leadership team with support on operational needs. Communicate day-to-day operational issues with clinical leaders timely. 
  • Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
  • Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
  • Maintain clinical and/or operations dashboards as requested.  Run and/or create reports as assigned which could include tracking and trending data.  Monitor and report metrics as assigned.
  • Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
  • Partners with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests.  Provide process inputs to other departments timely.
  • Ensure new hires are oriented, trained, and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.

QUALIFICATIONS

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective oral, written, and interpersonal communication skills
  • Strong organizational skills
  • Customer service orientation
  • Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
  • Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Proficiency with MS Office applications
  • Detail oriented
  • Ability to use discretion appropriately and maintain confidentiality
  • Ability to read, write and speak English proficiently

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

  • High school diploma or GED
  • Minimum 2 years’ medical office management or related experience

Preferred:

  • Bachelor’s degree 
  • 6 months’ scheduling experience
  • Expertise with Microsoft Office Suite and other desktop systems

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.  Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)
 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monday - Friday
  • Hybrid with onsite requirements in a Hospital office environment
  • Hillcrest (min 1x/week) 100 Hillcrest Medical Blvd, Waco, TX 76712
  • Marble Falls (min 1x/month) 810 State Hwy 71, Marble Falls, TX 78654
  • The noise level in the work environment is usually low

TRAVEL

  • Travel to other hospitals and occasional offsite educational events and/or training may be required as dictated by business needs.
  • Mileage reimbursement offered for travel to Marble Falls location

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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