Post Sales Administrator

3 months ago

Somerville, United States DMG MORI USA, INC Full time
Job DescriptionJob Description

Title: Post Sales Administrator

Reports to: Operations Manager, Regional

Location: DMG MORI Technical Center - 77 Middlesex Ave, Suite B., Somerville, MA 02145

Hours: Hybrid, Monday through Friday, 8:30am to 5:30pm

Classification: Non-Exempt

Travel: 5%


Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.


Essential Job Functions:

This position will provide technical administrative support to the DMG MORI Sales Team and direct customers. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and must be able to regularly exercise discretion and independent judgment. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

JOB DESCRIPTION:

  • Process incoming vendor quotes.
  • Check account status, update account information, enter new customer data into the system.
  • New Machine Order management (Following up, PO receiving and invoice requesting).
  • Send invoices to customers and work closely with controller to maintain up to date Accounts receivable status.
  • Standalone order management (follow up and communicate directly with the customer).
  • General office duties (ship/receive packages, answer telephones, file documents, order office supplies, etc.).
  • Work with logistics team and customer on all shipments and related documents.
  • Assist with Service warranty; installations; assigning work orders and part ordering when needed.
  • Other duties as assigned.

Minimum Requirements:

  • Bachelor’s Degree from an accredited university
  • Previous experience with CRM tools is preferable, but not required
  • Previous experience in machine tool industry preferred
  • Average to expert use of Microsoft Excel
  • Advanced interpersonal skills
  • Ability to work in a fast-paced environment

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Sitting at desk, utilizing computers and phones. Repetitive hand, wrist, arm, and shoulder movements.

Periodic: Standing, walking, bending, and stooping.

Occasional: Business travel. Lifting, pushing, and pulling objects.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.

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