New patient scheduling/records clerk
2 months ago
Position Summary: position handles all aspects of scheduling and all medical record requests.
Essential Duties and Responsibilities:
- Verifies that demographic and insurance information has been updated.
- Schedules initial office visit appointments and appointments
- Schedules new referrals for all Physicians.
- Handles all incoming phone calls and/or emails regarding scheduling appointments.
- Sends out reminders/reschedule letters.
- Notifies Director/Manager of any problems in a timely manner.
- Provides general assistance to patients as they make requests.
- Cross-trains with other schedulers.
- Respects the dignity and confidentiality of patients.
- Maintains a good attendance record and reports on time for work.
- Maintains a professional attitude and appearance.
- Complies with clinic safety policies and procedures.
- Possesses good communication skills that lead to a team-oriented work environment.
- Assists with training and orientation of new employees as assigned.
- Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses, and Physicians daily regarding the needs of patients.
- Performs all other duties as assigned.
- Assure that all medical record information is protected and kept confidential.
- Obtain and retrieve medical records promptly upon request by authorized individuals and agencies.
- Mail forms to physicians, for completion, to the extent permitted by regulations.
- Answer correspondence regarding release of information from medical records.
- Implement procedures to maintain the medical record system in compliance with federal, state, and local requirements.
Work Environment/Physical Demands/Travel:
- Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships; must be proficient in computer applications including word processing and e-mail.
- High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
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