New patient scheduling/records clerk

2 months ago


Mount Juliet, United States Center for Spine, Joint, Neuromusuclar Rehabilitation Full time
Job DescriptionJob DescriptionSalary:

Position Summary:  position handles all aspects of scheduling and all medical record requests.

Essential Duties and Responsibilities:

  • Verifies that demographic and insurance information has been updated.
  • Schedules initial office visit appointments and appointments
  • Schedules new referrals for all Physicians.
  • Handles all incoming phone calls and/or emails regarding scheduling appointments.
  • Sends out reminders/reschedule letters.
  • Notifies Director/Manager of any problems in a timely manner.
  • Provides general assistance to patients as they make requests.
  • Cross-trains with other schedulers.
  • Respects the dignity and confidentiality of patients.
  • Maintains a good attendance record and reports on time for work.
  • Maintains a professional attitude and appearance.
  • Complies with clinic safety policies and procedures.
  • Possesses good communication skills that lead to a team-oriented work environment.
  • Assists with training and orientation of new employees as assigned.
  • Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses, and Physicians daily regarding the needs of patients.
  • Performs all other duties as assigned.
  • Assure that all medical record information is protected and kept confidential.
  • Obtain and retrieve medical records promptly upon request by authorized individuals and agencies.
  • Mail forms to physicians, for completion, to the extent permitted by regulations.
  • Answer correspondence regarding release of information from medical records.
  • Implement procedures to maintain the medical record system in compliance with federal, state, and local requirements.

 

Work Environment/Physical Demands/Travel:

  • Must have excellent organization and follow-up skills; excellent verbal and written communication skills; excellent problem-solving skills; ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships; must be proficient in computer applications including word processing and e-mail.
  • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.


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