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Customer Service Representative

3 months ago

Pasadena, United States AirTech HVAC LLC Full time
Job DescriptionJob DescriptionCan your smile be heard through the phone? Do you have a desire to join a busy winning team to advance your career? If so, AirTech HVAC is looking for you
Customer service representatives are the heart of our busy business and AirTech HVAC in Pasadena, CA is looking for an experienced CSR to provide stellar service and support to our valued customers.
This position provides on-going paid training and support to promote the knowledge and the growth needed to fulfill all duties of the position that will allow you to make someone else's life more comfortable every day.
Become part of the team of a second-generation family-owned Pasadena-based HVAC company that prides itself in its team atmosphere and its community consciousness.
If it sounds like AirTech HVAC is the right place for you, please apply right away. We have a sit/stand desk waiting for you in our call center
Benefits:
  • Full benefits including health plan and 401k with employer matching
  • Paid holidays / paid time off
  • Your birthday is a paid day off
  • Incentives and spiffs for extra pay
  • Ongoing training and development programs

Essential Duties & Responsibilities:
  • Answer incoming calls from customers related to service, billing, and other departments.
  • Understanding how to effectively schedule technicians based on their skill set and customer needs.
  • Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments.
  • Manage customer concerns with the objective of maintaining a positive customer relationship.
  • Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.

Requirements:
  • 3-5 years of Call Center experience; HVAC experience is a plus.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Strong judgment skills to make sound business decisions.
  • Solid computer skills. Experience with Service Titan is a plus.
  • Highly detailed and organized.
  • Geographical knowledge of service area or map reading skills.

We look forward to reviewing your skills and experience and considering you for a position on our growing team

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