Patient Navigator

4 weeks ago

Corpus Christi, United States PAM Health Full time
Job DescriptionJob Description

Patient Navigator

Responsible for the relationship management aspects of referral development in a specific market. This includes physician office calls, networking and participation in professional healthcare organizations and support of community initiatives such as health fairs/screenings, Run/Walks or other community sponsored activities that provide opportunities to raise general awareness of Post Acute Medical programs and services. Performs other related duties as assigned or requested. This is an exempt position that reports directly to the Senior Liaison with final oversight by the Director of Business Development.

RESPONSIBILITIES

Direct Marketing

  • Identifies and targets new referral sources for Post Acute Medical within assigned territory.
  • Establishes and maintain strong relationships with referral sources in assigned territory through ongoing assessment and servicing of their rehabilitation needs.
  • Performs in-person appointments to market Post Acute Medical programs to designated referral sources within assigned territory and meet assigned objectives on a weekly basis. Communicates clearly, concisely and accurately.
  • Maintains an excellent understanding of all inpatient/outpatient programs, including features and benefits of such programs throughout the system.
  • Meets assigned objectives for weekly calls, joint marketing, professional tours and educational presentations.

Documentation and Reporting

  • Completes and submits weekly call reports in a timely manner. Submits time and expense reports and American Express receipts by second working day each month.
  • Maintains a current and complete record of all contacts within assigned territory utilizing the sales database (Upshot).
  • Maintains customer profiles (Physician, Case Manager, Employer, etc.) in Upshot and updates as needed.
  • Contributes to ongoing market research by gathering information on the market and forwarding to management.
  • Provides management with identified areas of need or activities that will enhance the marketing endeavors of the organization.
  • Assists in the development of new programs and enhanced services through ongoing assessment of stakeholder needs of the market.
  • Identifies new business/partnership opportunities and communicates to management.

Managed Care Relationships

  • Identifies opportunities for contracting with managed care companies and provider networks.
  • Coordinates appointments with managed care companies and Post Acute Medical Case Managers and/or Director of Managed Care as appropriate.

Customer Service

Maintains the highest level of customer service via courtesy, compassion and positive communication.

  • Promotes the Mission and Vision of Post Acute Medical within the work environment and community.
  • Respects dignity and confidentiality by adherence to all applicable policies and procedures.

QUALIFICATIONS

Education and Training: License in nursing, therapy or social work or significant healthcare experience in marketing. Computer literate and desire to enhance skills with Post Acute Medical information system software.

Experience: Must have a minimum of two years experience in healthcare sales/marketing. Prior experience calling on physicians is desired.

Knowledge, Skills, and Abilities:

  • Strong interpersonal skills.
  • Excellent written and verbal communication.
  • Experience presenting information to individuals or arranging presentations and educational in-services for Post Acute Medical professional staff.
  • Must be familiar with Microsoft Word, Excel and PowerPoint to provide presentations on Post Acute Medical services.
  • Effective decision making skills.
  • Ability to work in an unstructured setting.
  • Self-motivated.

ABOUT US

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

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