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Customer Service Representative
2 months ago
- Pay: $13 an hour
- Shifts available:
- 1st: 8:00am – 4:30pm
- Little to no OT or weekends
- Answers incoming calls and responds to emails and other inquiries from customers.
- Maintains in-depth understanding of various landscape tools.
- Provides accurate and detailed information to customers regarding the features, benefits, proper usage, and maintenance of different tools.
- Troubleshoots customer issues effectively by knowing technical aspects of landscape tools.
- Displays patience and empathy to understand the challenges faced by customers in the landscaping industry and address their concerns with a customer centric approach.
- Uses active listening skills to understand customer inquiries and concerns.
- Collaborates with cross-functional teams, including sales, product development and technical support to ensure a seamless customer experience.
- Shares customer feedback and insights with relevant teams for continuous improvement of products and services.
- Implements effective conflict resolution strategies to turn negative experiences into positive ones.
- Follows all safety policies and procedures.
- Attends training classes as required to stay up to date on new landscape tools and industry trends.
- Other duties may be assigned.
- High school diploma or general education degree (GED).
- At least 3 years of Customer Service experience.
- Customer Relationship Management (CRM) experience.
- BPCS experience is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving and conflict resolution skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office suite (Outlook, Teams, Word, Excel, etc.).
- Ability to work in an office setting within a distribution center five (5) days per week.
- Bilingual preferred (English and Spanish)
- Medical, Dental, Vision & Life insurance available
- Direct Deposit Programs
- Full benefits available
- 401K, Profit Sharing and raises available after 90 days
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