Assistant Manager

3 months ago

Tulsa, United States Village Inn Walker Group Full time
Job DescriptionJob DescriptionCompany Overview
Our talented team members have been delivering exceptional service to guests for almost 60 years. We reached our premier status by recognizing that we not only need to provide the best food, but also hire the best people. To ensure that we attract and retain our team members.'

We offer:
  • Opportunities, locations and work environments that operate based on our core values.
  • Career paths that are flexible allowing you to specialize or seek additional opportunities.
  • A diverse workplace where your unique abilities and talents will be recognized and encouraged.
  • Training programs, opportunities and initiatives to ensure your continued growth and career development.
  • Transfer potential to different geographical locations.
  • Personalized growth plans to reach leadership positions with either single location or multiple location responsibilities.

Nature and Scope of Position
The Restaurant Manager is responsible for assisting the General Manager in supervising restaurant operations activities. The Restaurant Manager will uphold the companys vision, values, and culture.
Essential Duties
The Restaurant Manager works in accordance with the Companys established goals, policies and standards and in support of the General Manager. Primary duty include shift supervision to provide excellent guest service and give guidance to team members in front of house and heart of house as appropriate ensuring quality product, safety and health department compliance.
Team Members
Maintains a positive workplace environment by personally demonstrating the Vision, Values, and Culture of the
organization for both the guests and team members. Works closely with General Manager to provide specific
feedback to others as needed to encourage appropriate behavior and decision making.
Manages each shift positively with guest focus generating energy throughout shift to work as a team and
encourage compliments and thank you for jobs well done. Develop ability to adjust management approach as
needed with individuals to provide appropriate motivation.
Provides training and coaching for team members while modeling appropriate dress code and company
standards.
Focuses continued learning on each specific job in the restaurant and begins to demonstrate ability to develop
Team Members to become Certified Trainers.
Executes operational efficiency on scheduled shifts and follows up with assigned training tasks for team
members. Provides excellent guest service.
Communicates professionally and openly with all team members and other managers. Holds pre-shift meetings
daily and monitors work environment to ensure team members are communicating respectfully at all times.
Attends weekly restaurant management meetings and required all team information sessions.
Complies with applicable federal, state, and local laws including working with General Manager in regards to the
selection process and workers compensation incidents. Improves personal knowledge of company procedures.
Seeks future talent to join the organization and assists the GM with selection progress.
Partners with General Manager regarding team member progressive discipline and providing guidance for
improved performance.
Guest Experience and Product
Executes team approach each shift to enthusiastically welcome all guests ensuring quality of operations,
personalized customer attention and team member coaching.
Manages proper execution of all company standard operating procedures, food handling and recipes.
Focuses delivery of quality food and services through the assistance with purchasing and management of food
and non-food items.
Studies standards and shares appropriate knowledge with team members to receive acceptable scores on
external health department inspections and internal quality restaurant evaluation audits.
Receives acceptable scores on all health department and QRE (Quality Restaurant Evaluation) audits while
adhering to company guidelines for financial responsibility.
Works to ensure any guest concerns are quickly addressed, seeking support from other Managers if needed for
resolution.
Participates in local community events and represents the company in a professional manner.
Communicates potential positive local store marketing opportunities.
Restaurant Operations
Assists the General Manager in managing the profitable operation of the restaurant.
Contributes to financial success of increased restaurant sales by providing clear direction to team members
ensuring excellent service leading to increased guest count and loyalty.
Learns inventory ordering process and monitors during shift to identify potential food waste. Practices writing
schedules directly with the General Manager. Validates approval of any proposed schedule changes with the
General Manager.
Learns food delivery process working directly with General Manager and follows outlined process to ensure food
is handled correctly and maintained at appropriate temperatures.
Increases efficiency by encouraging team members to work together to provide the best guest service and
delegating appropriate cleaning tasks and following up to validate completion to set standards.
Studies standards and provides supervision for facility and equipment using preventive maintenance, energy
conservation, repairs and security measures while ensuring that safety, sanitation and cleanliness requirements
are met.
Completes daily cash control activities following company policies including completion of bank deposits.
Completes opening and/or closing duties. Conducts daily checklist and uses appropriate planner on each shift.
Creates plan to complete Management Development Criteria (MDCs) within appropriate time line and maps out
completion of modules. Works closely with both the General Manager and Operations Director to complete
manager training activities.
Focuses on MDCs areas including processes for hiring, training, coaching, and performance reviews along with
operational knowledge, risk management and loss prevention, financial reporting, food and pie management, and
sales building.

Benefits
Free Meals
Vacation Pay
Health Insurance Paid in Full
Dental and Vision Insurance
Quarterly Bonuses Based on Bottom Line Income

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