Marine Service Advisor
2 weeks ago
Are you a team player?
Do you LOVE the water?
Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family?
The Boat House of Cape Coral is expanding their service department again and looking for an A-Player Service Advisor to join our team of energetic, fun, customer-focused individuals The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.
The ideal candidate will have the following necessary qualities:
- Service Writing experience.
- Attention to detail.
- Ability to listen intently to the customer's needs and interpret a variety of communication styles.
- Dedication to excellent customer service
- Great phone and follow up skills.
The candidate who I really want to meet will also:
- Have previous Marine Industry related Service Advisor experience.
- Understands the ins and outs of working in a service department and the importance of timing when customers are unable to enjoy the water when their boat is inoperable; and
- Consistently show a positive attitude and be a genuine team player.
Our team player Service Advisor will have the following essential functions:
- Communicate with customers professionally and with courtesy.
- Greet customer promptly and courteously and present yourself in a professional manner.
- Working knowledge of marine parts and components and ability to master dealer management software selected by organization.
- Handle telephone inquiries quickly and courteously.
- Sell service and maintenance to customers in person, by telephone and electronically as best suits the customer.
- Work with clients to provide appointments that support business needs and customer convenience.
- Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
- Inspect every boat and motor prior to the start of repair / maintenance work (with the customer when possible) and note repair order accurately.
- Complete repair / maintenance order paperwork completely and accurately at all times.
- Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date.
- File for all warranty pre-authorizations in accordance with the manufacturer guidelines.
- Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work.
- Follow-up with each customer 48 hours after delivery to verify customer satisfaction.
- Follow Complaint Handling Procedure to support upset customers. Reach resolution, when possible, that is satisfactory to the customer while protecting the company's interests.
- Refer potential sales leads to the Sales Department for customer support.
- Establish and maintain a positive working environment with employees in all departments within the company and vendors.
- Maintain a courteous and professional working relationship with all members of the organization.
- Process all paperwork on a timely basis and with accuracy.
- Follow all safety policies and procedures, keeping work areas within your control clean and organized to lessen safety concerns.
- Attend all assigned meetings and complete all assigned training.
- Follow all company policies and procedures.
Other duties as assigned.
SALARY:
* 60-70k a year
Candidates must be willing to undergo a drug screen prior to hire.
The Boat House is an Equal Opportunity Employer (EOE). All candidates will be considered without regard to any protected class.
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