Assistant Director, Student Financial Service

1 month ago

West Hartford, United States University of Saint Joseph Full time
Job DescriptionJob Description

The Assistant Director of Student Financial Services coordinates the development and direction of the technical aspects of the financial aid process that support processing and disbursement of external and internal sources of financial aid, including the endowed scholarship program. The incumbent develops effective working relationships to foster an ongoing rapport with students and the constituencies who serve those students. It is anticipated that approximately 50% percent of the time spent in this position will be providing technical and auxiliary support, and 50% percent will be providing customer service support to the students and families.

  • Assist the Director in planning and implementing policies and procedures that govern the day-to-day operations of the Office of Student Financial Services.
  • In conjunction with the Office of Institutional Advancement and the Business Office, manage the awarding, reconciliation and reporting of the donor-funded scholarship program.
  • Coordinate the processing and disbursement of Federal Title IV, state, and private grant financial aid programs
  • Train and supervise SFS’s student employees.
  • Conduct full-service financial aid counseling in order to assist students with a long-term financing plan to pay for the cost of their degree. Collect and review required documentation, create financial aid packages, and perform federal verification for assigned population.
  • Monitor student financial aid eligibility of enrolled students in relation to their academic progress
  • Counsel and advise students and parents regarding financial challenges, and recommend financial aid options based on academic progress, eligibility and procedures
  • Assists the Director in facilitating the coordination and communication between respective university departments as they relate to Student Financial Service's role in creating a positive educational experience for students. Integrates efforts to maximize SFS’s role in recruitment and retention.
  • Assist the Director with R2T4s and fund reconciliations.
  • Assist the Director with monthly and annual reporting requirements
  • Plan and conduct presentations, seminars, and/or workshops for students. Represent the Office of Student Financial Services at recruitment events, information sessions, and career fairs
  • Ensure an environment of confidentiality surrounding sensitive, private, financial documents and data.
  • Perform other duties as assigned.
Education & Experience
  • Two years’ experience with financial aid and financial aid programs preferred.
  • Bachelor’s Degree required.
  • Familiarity with PowerFAIDS and Jenzabar preferred.
  • Experience in higher education a plus.

Other Qualifications

  • Engaging personality, friendliness, enthusiasm, sense of humor, positive attitude, persistence, and passion for the work.
  • Well-organized, multi-tasker, effective time-manager, problem-solver, and a creative “people person” who is customer service-oriented, pays attention to details, and works with a sense of urgency.
  • Ability to function independently while operating effectively within a team environment.
  • Proficient computer skills, including working with Windows and the MS Office Suite. Familiarity with Jenzabar and PowerFAIDS a plus.
  • Excellent oral and written skills and the ability to communicate and to work comfortably with students, colleagues, and external constituents, including diverse populations.
  • High level of professionalism, leadership, diplomacy, negotiation and sales skills, and the ability to manage complex projects with minimal supervision.
  • The ability to work with and not disclose sensitive and confidential material.
  • Professional, courteous demeanor and appearance; and the ability to work professionally with students, faculty, staff, and administration and to represent the University professionally to the public.
  • Commitment to the mission of the University of Saint Joseph
  • Physical ability to perform the essential functions of the position, with or without reasonable accommodation.

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