Assistant General Manager

Job DescriptionJob DescriptionWe are looking for a talented person to join an amazing team at one of our luxury mountainside properties

Salary Range: $60,000 to $70,000 Annually
Summary: Assists the General Manager in the duties of overseeing the overall operation of HOA responsibilities for all properties. Oversee staffing for maintenance and housekeeping. Coordinate projects on behalf of the HOA. Manage tasks and budget according to company standards. Assists with General Manager in the duties of overseeing the overall operation of the Rental Program for the property.

*Housing options available*

PERKS AND MORE:

• Comprehensive Health Plan (HSA Compatible)

• Health Savings Account (HSA)

• Dental Plan

• Vision Plan

• 401K Retirement plan with Company Match

• Life Insurance

• Paid Time Off

• Flexible Work Schedules

• Discount Lodging Benefits

• Discounts on Awesome Activities & Events

• Merchant Ski Pass Program

• Competitive Pay

• Professional Work Environment

• Great Employee Parties

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Adhere to and exhibit a high-level customer service standard both internally and externally.
• Actively recruit new owners into the rental program.
• Field questions from owners regarding HOA Governing Documents, Declaration, Bylaws, and Rules an Regs, etc.
• Assist in planning company policy to remain competitive and profitable.
• Keep General Manager informed of all issues / problems pertaining to staff, owners, guests, and property.
• Communicate with the maintenance department regarding capital and long-term maintenance or improvement projects at properties, and in owner units while keeping homeowners and/or associations informed throughout the process.
• Assist owners in the upgrading process, exploring bids, contacting vendors, inspecting work etc.
• Orchestrate and schedule association meetings, help prepare information for meetings, participate in association meeting discussions when appropriate, be responsible for taking minutes, and distribute minutes to association members.
• Compose Agendas, compile meeting packets, must have ability to work efficiently with Microsoft word, Excel, Nitro, other word processing formats.
• Update and maintain association records such as reports, minutes, declarations, articles of incorporation, by-laws and rules and regulations in the appropriate HOA software.
• Monitor and stay informed regarding the operations and current issues of the association the company represents.
• Act as main point of contact for questions from all HOA owners and rental owners alike.
• Visit each HOA property once per week to ensure that all common areas are in acceptable condition, report any issues to housekeeping manager as well as suggest improvements for future capital reserve projects to be presented at association board meetings.
• Act as project manager on behalf of a managed association for upkeep, maintenance, alterations, and capital improvement projects: arrange necessary contractors, monitors and reports on progress, addresses problems in quality or safety, inspect project for final release, and coordinate with appropriate departments.
• Employ, or contract on behalf of a managed association for services of, security, maintenance, and grounds keeping personnel and onsite caretaking personnel if required.
• Direct accounting functions, preparation of budgets, validates postings against budgetary line items, and financial statement preparation.
• Review of property work orders bi-monthly for accuracy and variances that may need adjustment.
• Review and coding of all association related invoices to general ledger accounts of appropriate associations.
• Provide realtors with information pertinent to the selling of condos managed by company.
• Enforcement of HOA Rules & Regulations
• Distribute first right of refusal notices if necessary.

• Discuss with client terms and conditions for providing management services and drafts agreement stipulating extent and scope of management responsibilities, services to be performed, and costs for services.
• Handle all aspects of the hiring process, hiring, firing, and disciplinary action for maintenance and housekeeping employees.
• Oversight of employees regarding attendance, productivity, and efficiency according to company standards
• Coordinate reoccurring services and inspection for HOA’s- including but not limited to, window cleaning, carpet cleaning, fire inspections, walk through, deep cleans.
• Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Delegation - Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; Gives appropriate recognition to others.

Managing People - Takes responsibility for subordinates' activities; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have & maintain a valid driver’s license with good driving record in order to fulfill the unit and property inspections independently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office products, spreadsheet software, Track and VMS Software.

Certificates and Licenses:

Certified Manager of Community Associations is preferred.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand; sit; climb or balance and stoop, kneel, crouch, or crawl.

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