Gallery Sales Associate

1 month ago


Grand Rapids, United States Lakeside Surfaces LLC Full time
Job DescriptionJob Description


Reports To: Gallery Manager
FLSA Status: Non-Exempt

Created Date: May 12, 2022

SUMMARY
The Inspiration Gallery Assistant is responsible for guiding customers in countertop and fixture selection through scheduling in-home consultations with a Design Consultant, and performing telephone, virtual, and email consultations. The Inspiration Gallery Assistant is an essential part of the residential retail sales team in creating and maintaining lead generation for in-home consultations.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Welcoming and engaging customers as they enter the gallery
  • Assessing the customer’s needs and scheduling in-home consultations on behalf of the Design Consultant, providing product consultation for clients of wholesale partners, and enrolling low volume dealers and designers into the partner program (Lakeside Club)
  • Engage with customers virtually, in-person, or on the phone to answer product questions and schedule in-home consultations
  • Promote and recommend add-ons or upgrades
  • Entering and maintaining detailed customer data into database software
  • Preparing samples with appropriate identification and information for customers
  • Participating in lead generation campaigns and activities
  • Coordinate with internal and external teams to ensure timely delivery of quotes and perform follow up as necessary
  • Contribute content for marketing initiatives through social media and other digital channels
  • Conducting satisfaction surveys and maintaining customer feedback database
  • Assist in maintaining the showroom to ensure brand standards for quality and presentation
  • Light cleaning of showroom and products
  • Performing other tasks or responsibilities added by a member of leadership
  • Continually improves knowledge of product lines, design trends, and develops expertise in the customer journey from quote to close
  • Attaining weekly, quarterly, and annual goals for lead generation, lead nurturing, quote to close ratios, and retail sales
  • Other duties as assigned

MINIMUM JOB QUALIFICATIONS

  • Friendly, outgoing disposition that enjoys customer interaction in-person and virtually
  • Passion for interior design or home remodeling
  • Motivated to achieve individual goals as well as team goals
  • Willingness to deepen product and industry knowledge
  • Reliable, productive, with a high level of personal initiative
  • Professionalism, to include dependability, accountability, and punctuality
  • Ability to work all showroom hours required including weekends (rotating Saturdays) and some evenings (event-based)
  • Organized and capable of juggling multiple (and sometimes competing) deadlines and deliverables
  • Ability to transition between tasks as interruptions occur
  • Demonstrates a positive attitude of cooperation and respect
  • Exceptional customer service skills with the ability to provide individualized service
  • Ability to work independently as well as part of a team
  • Self-starter who proactively finds solutions to customers’ needs
  • Excellent communication skills both verbal and written Microsoft Office Suite experience specifically Outlook, Word, and Excel

PREFERRED JOB QUALIFICATIONS

  • Prior sales experience
  • Design center or home improvement experience
  • CRM (customer relationship management) software experience
  • Scheduling experience

WORK ENVIRONMENT

  • None



Part time role with weekend hours.
Part time.

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