Key Accounts Manager
3 weeks ago
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
SERVPRO of Wheaton/Glen Ellyn/Lisle - 9347 is hiring a Key Accounts Manager
Position Summary/Purpose
Generate opportunities for large, commercial restoration projects. Identify and build relationships with decision-makers that lead to development of long-term partnerships and commitment to our company as their preferred vendor for cleaning, restoration, and reconstruction services. Retain existing customers and referral sources through ongoing phone and in-person contact.
Primary Duties and Responsibilities
- Generate opportunities for large, commercial jobs nationwide.
- Identify prospective clients through research, networking, and other proven means.
- Create and maintain qualified prospect account lists.
- Perform sales calls resulting in scheduled meetings with target prospects.
- Follow proven methodology to move centers of influence (COIs) through the sales cycle, from prospect to repeat customer.
- Provide superior customer service through exceptional responsiveness and partnership.
- Obtain commitment from customers to establish our company as their preferred vendor for all cleaning, restoration, and reconstruction services we provide.
- Identify and develop partnerships with appropriate contractors that can provide additional value to our customers as part of our relationship.
- Develop existing customer accounts by expanding the services for which we are their preferred supplier.
- Maintain consistent frequent contact with existing accounts to better understand and meet the customers needs and develop the relationship.
- Use customer relationship management platform to capture accurate and comprehensive information regarding COIs, including status and activity in a timely manner.
- Participate in trade shows, conferences, and other relevant industry events as appropriate to raise awareness of the Servpro brand and reinforce our reputation in the marketplace.
- Attend weekly sales meetings.
- Maintain phone and in-person contact with existing customers.
- Make group presentations to prospective organizations.
- Consistent, effective involvement in trade, community, charitable, and networking organizations and participation in networking activities and events.
- Continuous development of industry acumen.
- Continuous development of selling and technical skills.
- Assist in planning and setup of company-hosted events as requested.
- Maintain customer contact database.
- Entertainment spending within approved budget.
- Plan sales calls, meetings and presentations and event participation.
- Facilitate collaborative relationships among internal team.
- Work with team members to leverage current projects and customer satisfaction to deepen relationships and identify prospects.
- Coordinates with Project Manager and customer for timely collection of project payment as appropriate.
- Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers.
- Active involvement in select trade and community associations providing access to customer prospects and partnering contractors.
- Leverage network of partner contractors to increase the value our company brings to property management and owner organizations.
- Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated.
- Integrity
Uncompromising, ironclad. Does not cut corners. Does what is right, even when it means taking a stand. Earns trust of co-workers. Intellectually honest. Not politically expedient. - Oral Communication
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms. - Written Communication
Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. Is familiar with the structure and content for business procedures. - Team Building
Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments. Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied. Treats subordinates fairly. Shares credit. - Planning and Organizing
Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other stakeholders and executives. Manages personal time well. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other managers and executives. Manages personal time well. - Independent/Takes Initiative
Takes calculated risks with favorable outcomes. Although committed to the team, is willing to take an independent stand. Initiates projects. - Judgment and Decision-Making
Applies a mature approach to decision-making. Demonstrates consistent logic. Anticipates consequences of decisions. - Dependability
The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. - Customer Focus
Combines empathy for customers situation with time and budget constraints to effectively manage and exceed customers expectations. - Technology
Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting. The individual uses typical communication devices to effectively speed communication, and appropriately utilizes company-approved, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.
- Education and Experience
- Strategic Skills
Technical Skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
- Mathematical Skills
- Negotiation Skills
- Listening Skills
- Certificates, Licenses, and Registrations
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